About Us:

Join a dynamic and innovative team that prides itself on delivering cutting-edge solutions to clients. As a leader in Managed Services, we are expanding our team and seeking a skilled and motivated Client Onboarding Project Manager to spearhead the implementation process for our diverse portfolio of clients.

Position Overview:

As a Client Onboarding Project Manager, you will play a pivotal role in ensuring the seamless transition from sales to implementation. Your primary responsibility will be to take charge of the onboarding process after a successful deal closure. From conducting kick-off calls to meticulously managing project timelines, you will be the driving force behind our clients' journey from inception to completion.

Responsibilities:

• Kick-Off Excellence: Initiate and lead comprehensive kick-off calls with clients, setting the stage for a successful onboarding process. Clearly articulate project milestones, expectations, and deliverables.
• Project Management Mastery: Oversee 10-15 client projects simultaneously, ranging from straightforward implementations to those requiring careful coordination due to external dependencies such as circuit orders.
• Client Liaison: Serve as the main point of contact for clients during the onboarding phase. Foster strong relationships through effective communication, providing updates, addressing concerns, and ensuring overall client satisfaction.
• Detail-Oriented Execution: Demonstrate meticulous attention to detail in project planning, tracking, and reporting. Anticipate potential roadblocks and proactively develop solutions to keep projects on schedule.
• Timely Problem Resolution: Identify and address any issues that may arise during the implementation process promptly. Collaborate with cross-functional teams to find creative solutions and ensure client success.

Qualifications:

• Project Management Expertise: 2+ years of experience in project management, with a proven track record of successfully leading client onboarding initiatives.
• Organizational Skills: Exceptional organizational abilities to manage multiple projects concurrently, each with its unique timeline and requirements.
• Client-Focused Approach: Strong interpersonal and communication skills with the ability to build rapport with clients. Prior experience in client-facing roles is a plus.
• Adaptability: Thrive in a fast-paced environment, adapting to evolving client needs and industry changes.
• Problem-Solving Skills: Demonstrated ability to identify challenges, develop solutions, and drive projects to successful completion.

Additional Preferred Qualifications:

• Technology Proficiency: Experience with Halo PSA, MS Project, or Smartsheets is highly desirable.
• Technical Background: Familiarity with IBM servers and hands-on experience in the managed services industry would be a significant advantage.

What We Offer:

• Competitive salary and benefits package.
• A collaborative and inclusive work environment.
• Opportunities for professional growth and development.
• The chance to be part of a forward-thinking company at the forefront of Managed Services Cloud Hosting.

If you're a strategic thinker, client-focused, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity. Join us in shaping the future of managed services and making a lasting impact on our clients' success.