Desktop Engineer that will be responsible for analyzing, developing, and implementing desktop support solutions and recommends desktop support process improvements. Provides end-user support in a Windows environment.

Responsibilities:

• Evaluates new desktop software technology and management tools. Recommends solutions for deployment in the desktop environment.
• Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts. Creates tests, deploys, and maintains packages, batch files, and scripts for the desktop environment.
• Assesses the need for workstation upgrades and develops deployment strategy.
• Assist in developing long-term strategies and capacity planning for meeting future desktop needs
• Provides day-to-day support for employee Desktop-computing issues.
• Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network).
• Installs and supports enterprise-wide applications such as: Windows, MS Office, MS Outlook, and Symantec Endpoint.
• Performs hardware replacements as equipment becomes defective or obsolete. Works with technical staff during the relocation of network and PC equipment
• Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.
• Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.
• Installs and supports various business applications.

Basic Qualifications:

• 10 years of experience with Windows desktop and server hardware and software
• 10 years of experience with Windows, Active Directory, Office 365, and Exchange
• 10 years of Microsoft Endpoint Configuration Manager (MECM) experience
• 10 years of experience with remediation/patching systems in an enterprise environment
• 10 years of hands-on hardware troubleshooting experience.

Preferred Qualifications:

• Working technical knowledge of current networking protocols, operating systems, and technology standards.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Strong customer service orientation
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.