All of the following positions will support of Defense Health Agency (DHA) systems, applications, networks, and telecommunications. The objective is to improve IT practices, provide consistent end-user support, and ensure no degradation to DHA operations by utilizing the ITIL 4 framework for IT Service Management (ITSM). Most of these positions will be based on site at DHQ HQ's in Falls Church (VA), although there are a few located at other DHA sites in the NCR area.
The scope of this contract includes comprehensive IT support services, such as program and project management, Tier 2 deskside support, network system engineering, and configuration management. Additional responsibilities cover asset inventory control, security compliance including ATO/RMF support, disaster recovery, and Active Directory management. We will also handle IT conference and connectivity support, including migrating units to MedCOI/D2D and providing VTC/SVTC support. Collaboration with DHA enterprise teams and local support groups is essential for seamless integration and service delivery.
Please check out the following list of openings (click on the respective link to view the full description) and advise (or apply) if a role aligns with your interest, skills and experience...Best! -Drew (drew@usvetramp.com; https://www.linkedin.com/in/drewmcdanald/)