Customer Success Engineer  - Virginia (Remote)

About Roosevelt Talent

Roosevelt Talent is a recruitment agency specializing in helping Clean and Frontier Technology startups hire.

We believe the right people are the foundation of every successful climate company. The teams solving the world's toughest energy challenges deserve a hiring partner that moves with the same urgency and ambition.

The challenge: Traditional recruiting is expensive, and often misses the best candidates. We change that. We proactively find exceptional talent, deliver a premium candidate experience, and help startups hire top performers at a transparent, affordable cost.

Reach out if you want a genuine hiring partner – not another mercenary.

About Our Client

Roosevelt Talent is working with PingThings, an innovative energy technology company that builds PredictiveGrid, a high-frequency, fleet-scale time-series intelligence platform. Backed by the U.S. Department of Energy and venture capital, they process petabytes of sensor data with nanosecond precision for major transmission utilities, ISOs, and research institutions across North America. 

The Role

As a Customer Success Engineer, to own delivery across both customer-facing PredictiveGrid rollouts at utilities and internal engineering execution. The candidate will serve as the connective tissue between customers, sales, engineering, and data science teams to turn complex deployments into predictable programs. Key responsibilities include leading end-to-end customer deployments, building repeatable delivery processes, and managing timelines, dependencies, and risk registers. 

Qualifications & Skills

Required

• Proven track record managing technical projects or programs spanning customer delivery and internal software development.
• Fluency with modern data platforms, cloud infrastructure, containers, APIs, and data pipelines to converse credibly with engineers.
• Strong command of project management practices (agile and traditional) and excellent written/verbal communication skills.
• Comfort with ambiguity, a drive to build structure, and a genuine curiosity about physical systems.

Nice to Have

• Experience in energy, utilities, grid systems, or other critical infrastructure settings.  
• Familiarity with time-series data, sensor systems, or large-scale data analytics.  
• Exposure to public-sector or regulated-industry procurement and delivery.  

Benefits

• Competitive compensation package including a commission structure and the ability to earn equity.
• Paid Time Off (PTO) to support work-life balance.
• Significant opportunities for career advancement within a scaling technology company.

Approximate Process: 

• Expect a concise interview process (we’re looking for people soon) 
• Speak with us (Roosevelt) for a screening, call with the VP of Sales (PingThings), collaborative operations interview, loose ends, offer. 

Note 

[visa situation] This role requires US-Working Rights - the company is unable to sponsor visa transfers. 

Application

If you are interested in this role and believe you are a good fit (ie: have served as the key link between customers, engineering, and data science teams, ensuring successful technical deployments) apply today. 

If you have any problems applying, you can reach out to Silas@roosevelttalent.com with your updated resume and reason for interest.