The Company

This successful and growing engineering company, known for its innovative solutions and supportive work culture, seeks a highly organised Field Service Coordinator to join their dynamic team in Keighley.

What you will be doing:

Working with other service coordinators, you will have the following responsibilities.

• Manage engineer schedules, work reports, and part requirements.
• Handle customer inquiries, provide quotations, and schedule follow-up visits.
• Process warranties, timesheets, and administrative tasks.
• Collaborate with other departments to ensure smooth operations.
• Ensure timely responses to customer inquiries and manage expectations.
• Liaise with suppliers and internal teams to ensure efficient part delivery.

About you:

• The ability to deal with change in a dynamic environment
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft 365.
• Able to adapt to new software packages
• Experience in customer service dealing with people face to face or by telephone
• Experience of working in an engineering environment is preferred but not essential
• A positive attitude and a passion for delivering exceptional service.

Why join?

• With a competitive salary range of £28000 - £28750, Company Pension, BUPA Private Health Insurance, and 22 Days Holiday (entitlement accumulates with length of service), they ensure that their employees are well taken care of and feel valued.
• Supportive and collaborative work environment
• 38 hr Working Week: Monday to Friday, 8.30 to 5.00 with a 4.15 finish on Friday