Job Title

Customer Success Specialist (Junior)

Job Type

• Full-time
• Direct Hire
• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.

Compensation

• $45,000 - $55,000 / per year

Benefits

• Medical, dental, and vision benefits
• 401(K) after six (6) months
• P.T.O.

Work Location

• Hybrid
• Hollywood, Florida

Company Description

Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the Cybersecurity Industry. Our client is a leading E-Crime Intelligence company providing targeted and actionable intelligence to reduce fraud losses and cyber threats.

Job Summary

We are seeking a Customer Success Specialist to join our client's team. The role involves building and nurturing client relationships to drive success and enhance the client experience. You will play a crucial role in informing product development through client feedback and data analysis. This position requires a dynamic individual with excellent communication skills and an entrepreneurial mindset.

Why Join

Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture where your contributions directly impact product development and client satisfaction. Our client offers competitive compensation, comprehensive benefits, paid time off, and the opportunity for professional growth in a leading cybersecurity firm.

Responsibilities and Duties

• Build and foster client relationships that drive client success and enhance the client experience.
• Regularly communicate with clients to address questions and needs.
• Gather client requirements and feedback for product updates and enhancements.
• Analyze product utilization data to inform the product roadmap.
• Collaborate with Product Development and Engineering teams.
• Conduct product demonstrations for prospective and current clients.
• Develop educational and training material, including written guides and videos.
• Lead training webinars.

Knowledge / Skills / Abilities

• Excellent communication, storytelling, and interpersonal skills required.
• Strong work ethic and ability to multitask.
• Prior experience working with Hubspot, Jira, and Google Analytics is a plus.
• Fluency in Spanish is a plus.

Education / Professional Experience

• BA/BS or equivalent.
• 1-3 years of experience in customer success roles required.

Additional Information

• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.