Job Title

Customer Success Specialist (Mid - Senior Level)

Job Type

• Full-time
• Direct Hire
• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.

Compensation

• $55,000 - $65,000 / per year
• 
  

Benefits

• Full Medical, Dental, and Vision benefits

Work Location

• Hybrid
• Hollywood, Florida

Company Description

Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the Cybersecurity Industry. Our client is a leading E-Crime Intelligence company providing targeted and actionable intelligence to reduce fraud losses and cyber threats.

Job Summary

We are seeking a Customer Success Specialist to join our client's team. This pivotal role is designed for a professional who excels at fostering deep client relationships, driving success, and delivering exceptional client experiences. The ideal candidate will have a proven track record in strategic customer success management, leveraging data to inform decisions, and collaborating across teams to enhance the product and client journey.

You will be an integral part of a dynamic team, directly influencing client satisfaction, retention, and the company’s product roadmap. This position offers the opportunity to work in a fast-paced, innovative environment at the forefront of cybersecurity solutions.

Why Join

Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture where your contributions directly impact product development and client satisfaction. Our client offers competitive compensation, comprehensive benefits, and the opportunity for professional growth in a leading cybersecurity firm.

Responsibilities and Duties

• Build, nurture, and manage strategic client relationships to ensure long-term success and satisfaction.
• Act as the primary point of contact for clients, addressing complex needs and delivering tailored solutions.
• Analyze client usage trends and deliver actionable insights to optimize product adoption and value.
• Partner with Product Development and Engineering teams to ensure the product roadmap aligns with client requirements.
• Conduct in-depth product demonstrations for clients.
• Design and deliver advanced educational content, including webinars, user guides, and training materials.
• Drive client success initiatives that promote retention, satisfaction, and expansion opportunities.

Knowledge / Skills / Abilities Required

• Exceptional communication, relationship management, and storytelling skills.
• Ability to understand client business needs and align them with product solutions.
• Strong analytical skills with the ability to interpret data and make data-driven recommendations.
• Proficiency in CRM tools (e.g., HubSpot) and data analysis platforms (e.g., Google Analytics).
• Fluency in Spanish is a plus.
• Demonstrated ability to lead initiatives and manage multiple priorities in a fast-paced environment.

Education / Professional Experience

• BA/BS or equivalent.
• 1-3 years of experience in customer success, account management, or related roles, preferably in the tech or cybersecurity industries.

Additional Information

• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.