Role: Network Support Engineer (2nd Line)

Location: London (Hybrid working)

Salary: Up to £45,000 + 20% bonus

Benefits: Share plan, private healthcare, pension, 25 days leave + more

Our client, a leading provider of digital infrastructure and managed services, is hiring a Network Support Engineer (2nd Line) to support and enhance its growing network environment.

This role offers the opportunity to work across a large-scale network, supporting its day-to-day performance while contributing to ongoing improvements and innovation.

What you’ll do

• Support, maintain, and upgrade network infrastructure
• Manage and implement network changes with minimal disruption
• Monitor network performance and respond to incidents
• Maintain accurate and detailed technical documentation
• Contribute to the development of technical procedures and knowledge base
• Resolve incidents, service requests, and escalations within agreed SLAs
• Collaborate with internal teams and stakeholders to deliver high-quality service
• Support out-of-hours work where required (planned and reactive)

You’ll work closely with network engineers, internal teams, and customers to ensure a reliable and high-performing network service.

What we’re looking for

• 2+ years’ experience in a service desk, ISP, MSP, or SME environment
• Strong hands-on experience with network monitoring and diagnostics tools
• Solid understanding of routing, switching, and wireless technologies
• Knowledge of OSI/TCP-IP models and MPLS/VPLS environments
• Experience with Juniper or Cisco routing, switching, and security platforms

The ideal candidate will bring strong troubleshooting skills, excellent organisation, and a proactive approach to problem-solving in a fast-paced environment.

Desirable experience

• Certifications such as CCNA, JNCIA-Junos, or equivalent
• Exposure to BGP, MPLS, VPLS, and dual-stack environments
• Familiarity with network security technologies
• ITIL Foundation or similar
• Experience with CRM/ERP systems (e.g. Salesforce, Oracle)
• Degree or equivalent practical experience

Why join?

• Hybrid working model with flexibility
• Competitive salary with up to 20% bonus
• Opportunity to work on large-scale, modern network infrastructure
• Strong focus on learning, development, and career progression
• Comprehensive benefits package supporting wellbeing and financial security



Apply now to build your career in a high-performing network engineering team.