Do you have 3 years of Raiser’s Edge experience?

Do you have 2+ years of Donor Relations experience?

Are you passionate about media and music?

We are seeking a full-time Donor Customer Service Associate for a temporary role. Reporting to the Membership Manager. This individual will play a key role in building and maintaining meaningful relationships with donors, ensuring their contributions are acknowledged and appreciated while supporting broader fundraising goals. The ideal candidate is a strong communicator, has extensive experience with Raiser’s Edge, and is passionate about donor stewardship. This is a remote, full-time temporary role. The anticipated start date for this role is 10/06/25.

ORGANIZATION: Media and Music Nonprofit  

LOCATION: Remote

POSITION TITLE: Donor Customer Service Associate.

SCHEDULE: 35-40 hours/week - remote 

DURATION: Temporary  

Pay- $23/hr- $28/hr 

Is This Your Dream Job? The Donor Customer Service Associate will work closely with the Development and Membership team to implement effective donor database management with a particular focus on donor relationship cultivation and event support. 

 Our Ideal Candidate:

• 3+ years of hands-on experience using Raiser’s Edge (NXT and/or database view).
• 2+ years of experience in donor relations, fundraising, or a similar customer-facing role within a nonprofit or philanthropic organization.
• Excellent verbal and written communication skills with a professional and engaging phone manner.
• Strong attention to detail, especially when managing data and handling donor records.
• High degree of discretion and professionalism when handling confidential information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Previous experience working in a remote setting.

How You Will Spend Your Day:

Donor Relations & Stewardship-

• Serve as a primary point of contact for donors via phone, email, and other channels.
• Build and maintain strong relationships with new and existing donors to foster long-term engagement and loyalty.
• Respond to donor inquiries promptly and professionally, ensuring a high level of satisfaction.
• Make outbound calls to thank donors, provide updates, and cultivate ongoing support.
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Database & Gift Management-

• Manage and maintain donor records in Raiser’s Edge, ensuring accuracy and completeness.
• Process donations, generate acknowledgment letters, and maintain gift documentation.
• Run queries, exports, and reports in Raiser’s Edge for tracking and analysis purposes.
• Ensure compliance with data privacy policies and internal data standards.

Event Support-

• Assist in the planning and execution of donor-focused events (e.g., appreciation events, galas, fundraising campaigns).
• Coordinate donor communications related to events, including invitations, RSVPs, and follow-ups.
• Provide on-site or virtual event support as needed.

We’d love to hear from you!

If this sounds like the job for you, we would love to help make that happen. Please apply using this link.

Think you know someone fit for this role? Please ask them to email ashelat@cnpstaffing.com 

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector. 

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.