Computer Technologies Consultants (CTC) is seeking a ServiceNow Designer to support the Department of State in Arlington, VA.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.  Our clients’ employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title: ServiceNow Designer

Position Location: This position is currently remote and Arlington VA State Department campus. Candidates must reside in the DMV area to be considered.

Daily Responsibilities:

• Apply detailed knowledge of ServiceNow and industry best practices to produce optimal to-be design solutions that meet the customer’s functional requirements and business processes, such as workflows, service requests, data flows, etc.
• Apply Design Thinking concepts and techniques to produce frictionless, efficient, and user-friendly user interface/user experience (UI/UX) designs that employ the best suited interface functions (e.g., drop-down lists, radio buttons, checkboxes, text-entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
• Use a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, site visits, business process decomposition, workflow analysis, and document analysis.
• Create wireframes, design illustrations, process flow diagrams, graphics, functional and system documents, and similar documentation to illustrate the customer’s design requirements.
• Maintain a thorough understanding of ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
• Participate in all phases of the System Development Life Cycle (SDLC) as needed such as requirements and UI/UX testing.
• May assist and sometimes lead test plan development and execution, especially UX/UI testing.
• Collaborate with the technical team to implement designs that produce working solutions.
• Participate in design and other reviews to ensure that all business functional, process and system design requirements are met.
• Build and maintain an effective working relationship with stakeholders,  customers, and team members that leads to the adoption of the best design solutions.

Required Years of Experience (min):

• At least four (4) years of experience as a User Interface (UI) Designer within ServiceNow
• At least one (1) year of ServiceNow customization & development experience

Required Degree/Certifications:

• BS/BA degree in Computer Science, MIS, or related IT discipline. Additional four years of related professional experience can be substituted for a BS/BA degree.
• ServiceNow Micro-certification – Flow Designer (preferred)

Required Experience:

• Experience with UI Design and Process Flow Design within ServiceNow to produce required customer design solutions that meet functional requirements such as workflows, service requests data flows, etc.
• Experience understanding and applying Design Thinking concepts and techniques to produce frictionless ServiceNow environment designs.
• Experience with a variety of techniques to gather design requirements, e.g., interviews, observation, requirements workshops, surveys, workflow and document analysis.
• Demonstrated experience designing efficient and user-friendly user interface/user experience (UI/UX) designs that employ the most appropriate user interface functions (e.g., drop-down lists, radio buttons, checkboxes, text entry boxes, scrolling, validation, etc.), along with a complimentary color palette, to meet user requirements.
• Experience creating wireframes, design illustrations, process flow diagrams, graphics, business, functional and system documents, and similar documentation documenting customer requirements.
• Deep understanding of the ServiceNow out-of-the-box features and functionality, customization opportunities, compatible 3rd party plugins to extend functionality, and ServiceNow industry best practices.
• Experience with System Development Life Cycle (SDLC) processes including client requirement analysis, system design and UX testing.
• Familiarity with ITIL/ITSM processes.
• Experience building effective working relationships with stakeholders, customers, team members, and technical team members to facilitate the adoption of the best design solutions.
• Technical aptitude to keep abreast of new ServiceNow features, functions, and capabilities.

Required Clearance:

• Secret or Public Trust with Ability to Obtain Secret Clearance

Pay Information

Full-Time Salary Range: $120k - $135k

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.