The Organization:

At Boxie, we’re passionate about creating innovative and impactful pet care solutions that make everyday life easier for pets and their owners. As a fast-growing manufacturing company, we are proud to blend high standards, cutting-edge products, and a mission-driven culture that continues to evolve.

The Position:

You’ll oversee Customer Operations (Fulfillment & Logistics), ensuring 100% customer satisfactionfrom order placement to delivery. Beyond coordination, this role is deeply analytical and hands-on: you’ll dig into data, build dashboards, and use insights to drive decisions across our outsourced network. This is a high-impact, cross-functional role suited for a data-driven supply chain employee who’s comfortable moving between strategic planning and tactical execution in a fast-paced, remote environment.

Success in this role looks like:

• A clear, data-driven S&OP plan that leadership trusts.
• Real-time visibility into supply metrics.
• Proactive identification of risks and opportunities using analytics.

Responsibilities:

Strategic Ownership

• Own Boxie’s end-to-end supply chain strategy for execution of customer orders.
• Own Boxie’s item master and BOM data in Netsuite.
• Translate growth initiatives, product launches, and customer requirements into executable supply and logistics plans.

Data & Analytics Leadership

• Serve as the data owner for Boxie’s supply chain — maintaining accuracy, consistency, and visibility across systems (ERP, 3PL, EDI, and B I tools).
• Pull, clean, and analyze data from multiple sources (ERP, 3PL dashboards, sales portals, and data lakes).
• Build and maintain visual dashboards in Tableau, Power BI, or similar platforms to monitor KPIs and enable fast, informed decision-making.
• Use analytics to identify trends, root causes, and opportunities in demand variability, fill rate, inventory health, and freight cost.
• Partner with Finance and IT to enhance data connectivity, reporting automation, and forecasting accuracy.

Customer Operations & Logistics Oversight

• Oversee order fulfillment, logistics, and 3PL service execution to meet customer OTIF targets.
• Monitor freight and compliance performance through data dashboards; proactively resolve risks or exceptions.
• Support the 3rd Party Logistics company in optimizing 3PL workflows and carrier utilization.

Performance Tracking & Continuous Improvement

• Own and report key customer KPIs:
• OTIF (On Time, In Full)
• 3PL Accuracy & Service Levels
• Freight Cost per Unit Shipped
• Data Accuracy & Reporting Timeliness
• Item Master and BOM ownership
• Use data analysis to identify systemic improvements in forecasting, inventory management, and fulfillment efficiency.

Qualifications:

• 7+ years of experience in customer service, supply chain, or logistics, ideally in CPG or consumer products.
• Strong proficiency in data analysis and visualization tools (Excel, Tableau, Power BI, or equivalent).
• Experience working with data lakes, ERP systems (NetSuite preferred), and EDI platforms (SPS Commerce).
• Proven track record managing outsourced production, logistics, and 3PL partners.
• Excellent analytical, communication, and problem-solving skills; able to turn data into actionable insights.
• Hands-on operator comfortable rolling up sleeves to extract and analyze data independently.
• Highly organized, proactive, and comfortable leading in a remote, cross-functional environment.

Salary & Benefits:

• $95,000 to $120,000 (BOE) + 10% bonus
• Fully remote position, with up to 25% travel
• Unlimited PTO
• Supportive culture: work alongside proven leaders known for cultivating genuine collaboration, trust, and transparency.
• Meaningful impact: Play a key role in shaping our future, driving growth, and optimizing processes to support expansion.

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