Money & Pensions Service

Role: Corporate Director for Customer Service Delivery

Salary: Up to £126k

Location: Bedford – Hybrid Working

Transform the future of financial well-being in the UK.

At the Money and Pensions Service (MaPS), our mission is clear: “Everyone making the most of their money and pensions.” As an arm’s-length body sponsored by the Department for Work and Pensions, we provide vital guidance and support to help individuals navigate their financial futures.

With economic uncertainty and the cost of living at the forefront of national concerns, our work has never been more important. We empower people across the UK with the tools, resources, and confidence to make sound financial decisions—and we need an exceptional leader to drive this forward.

The Role: Corporate Director for Customer Service Delivery

Based in Bedford with hybrid working, this role is at the heart of our consumer-facing operations, ensuring our services are accessible, high-quality, and cost-effective. Leading internal and external operational teams, you will drive excellence in front-line support, embedding regulatory compliance and consumer satisfaction at every touchpoint.

Your leadership will shape the infrastructure, strategy, and responsiveness of our services, ensuring they evolve with changing consumer needs, policy shifts, and technological advancements. Beyond operations, you will be a key senior leader within MaPS, playing an active role in shaping our vision, strategy, and organisational culture.

Who We’re Looking For:

We are seeking a strategic and influential leader with a track record in delivering large-scale, consumer-facing services. You will have:

• Strong leadership credentials, with experience managing operational teams and driving performance.
• Expertise in regulatory and compliance frameworks, ensuring best practice and consumer protection.
• A passion for financial well-being, with the ability to shape services that support millions across the UK.
• A forward-thinking approach, leveraging data, feedback, and technology to enhance service delivery.

Why Join Us?

At MaPS, you’ll be part of an organisation that genuinely makes a difference. You’ll have the opportunity to shape national financial well-being, work alongside committed professionals, and lead services that impact lives every day.

For more information please visit our microsite at: https://micro.green-park.co.uk/maps/

Please submit your application by 23:55 Tuesday 6th May 2025.