PURPOSE OF THE JOB: To consistently deliver the hotel's product and

hospitality service standards to the highest

level, ensuring the smooth, efficient and

professional running of the operation.

RESPONSIBLE TO: GENERAL MANAGER

OPERATIONS MANAGER

COMMUNICATIONS: ALL HEAD'S OF DEPARTMENT

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. To carry out Duty Management shifts by overseeing the operations of the hotel

and ensuring that quality and standards are being met consistently.

2. To work as part of the management team and to assist colleagues where

necessary.

3. To ensure the smooth running of bar food service/restaurant service when you

are on duty, this will include morning, lunch, afternoon and evening.

4. To promote a professional and hospitable image to the guest and give full co-

operation to any guest requiring assistance with a prompt, caring and helpful

attitude.

5. To give full co-operation to any colleague requiring assistance in a prompt and

helpful manner and to be flexible in assisting around the Hotel in response to

business and guest needs.

6. To anticipate guest needs, and proactively manage their expectations.7. To ensure prompt resolution of customers issues

8. To work closely with the Sales & Events Co-ordinator who books the meeting

rooms, to ensure that the rooms are set up to the specified requirement.

9. To maintain regular and efficient communication relating to your shift and to

attend all hotel meetings as required.

10. To assist with the personnel and training function in the hotel, taking on specific

responsibilities in this area.

11. To assist in the training and induction of new staff in the

bar/restaurant/banqueting departments in conjunction with the Heads of

Department.

12. To ensure the security of the hotel, stocks and keys at all times whilst on duty.

13. To take on supervisory responsibilities in specific departments as required.

14. To assist the Operations Manager in complying with legal obligations in relation

to Health & Safety, Fire Safety and to ensure that risk assessments are carried

out and reviewed regularly.

15. To identify and report maintenance requirements/hazards in the workplace.

16. To assume responsibility whilst on duty for any emergency situations in line with

set down procedures.

17. To undertake any other projects/tasks as set by the General Manager/Operations

Manager and attend any training as required.