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Office Manager - 3305319
Buffalo, NY
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Office Manager – Full-Service Restoration Contractor

Job Description:

An established and growing full-service restoration company is seeking a highly motivated and customer-focused Office Manager to oversee the day-to-day operations of our office, ensuring seamless communication between staff, customers, and vendors. This role is vital to maintaining efficiency, accuracy, and professionalism within our fast-paced industry.

The ideal candidate will be a proactive problem-solver with exceptional organizational and communication skills who thrives in a team-oriented environment. If you are a take-charge individual looking for a long-term career opportunity in a rapidly expanding company, we encourage you to apply.


Key Responsibilities:

  • Office Operations & Administration:
  • Manage daily administrative tasks to ensure smooth office operations.
  • Maintain office records, job files, and document management systems.
  • Oversee incoming and outgoing correspondence, including calls, emails, and mail.
  • Customer & Vendor Coordination:
  • Act as the primary point of contact for customers, insurance adjusters, subcontractors, and vendors.
  • Ensure timely and professional communication between all stakeholders.
  • Schedule and track job progress, maintaining customer satisfaction throughout the project lifecycle.
  • Financial & Accounting Support:
  • Utilize Accounting Software to process invoices, manage accounts payable/receivable, and track financial transactions.
  • Assist in payroll processing and maintain financial records as needed.
  • Estimating & Job Management:
  • Assist project managers with job tracking, contract documentation, and insurance claims.
  • Ensure compliance with industry standards, including insurance restoration guidelines.
  • Team Support & Office Culture:
  • Assist leadership in developing office policies, improving workflow efficiency, and enhancing team productivity.
  • Support field staff and project managers with administrative needs.
  • Maintain a positive and professional work environment, fostering strong relationships with colleagues.


Job Requirements:

  • Experience & Industry Knowledge:
  • 2+ years of experience in the insurance restoration industry.
  • Familiarity with restoration project processes, including water, fire, mold, and storm damage claims.
  • Technical Skills:
  • Experience with Accounting Softwares and financial record-keeping.
  • Strong Microsoft Office Suite (Word, Excel, Outlook) skills.
  • Soft Skills & Work Ethic:
  • Outstanding verbal and written communication skills.
  • Strong organizational skills, with the ability to multi-task and prioritize in a fast-paced environment.
  • Team player with a positive attitude and the ability to work independently.
  • Problem-solving mindset with attention to detail and accuracy.



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