Please note we need someone located in the North West of England or the Midlands.

As an IT Field Engineer, you will work independently to install, maintain, and support IT, network, and telecommunications systems for a variety of clients. This role involves travelling to client locations and occasionally staying overnight. When not on-site with clients, you will work remotely and will need a suitable home office setup. Flexibility is essential, as early starts, late finishes, and travel are part of the job.

Key Responsibilities:

Project Work:

• Install IT and network solutions, including WiFi systems.
• Provide support for telecom installations as required.
• Pre-configure equipment for IT and network projects.
• Assist in the design and implementation of new IT and network solutions.
• Conduct wireless surveys using provided tools and software.
• Update project documentation and client records.
• Make real-time adjustments to configurations during projects and ensure all documentation reflects these changes.
• Perform remote work related to ongoing projects.
• Provide holiday cover for other engineers.

Technical Support:

• Take ownership of support cases that the phone based Support Team are unable to resolve, offering remote assistance to resolve issues, and escalate when necessary.
• Provide technical support for IT, WiFi, and telecom systems.
• Regularly update clients and case tracking systems.
• Ensure a high standard of customer service and adherence to company policies.

Qualifications and Experience:

• Strong knowledge of Windows Server environments, including DC, DNS, DHCP, and Group Policy.
• Experience with WiFi technologies, such as Cisco and Ruckus; familiarity with Aruba WiFi and 802.11 standards is advantageous.
• Experience with traditional PBX systems (e.g., Mitel, NEC) and hosted PBX systems (e.g., Gamma Horizon, 3CX).
• Understanding of analog connections for PBX systems, such as 1308 and Krone.
• Familiarity with ISDN, PSTN, and SIP services.
• Certifications like Windows MCP, MCSA, or Cisco ICND1 are desirable.

Skills and Attributes:

• Excellent organisational and multitasking abilities.
• Strong time management skills.
• Exceptional customer service focus.
• Analytical mindset with strong problem-solving skills.
• Self-motivated and proactive.
• Outstanding written and verbal communication.
• Effective listening and interpersonal skills.
• Reliable, transparent, and accountable.
• Flexible with a positive, can-do attitude.

Training and Development:

The company supports continuous learning to help you stay updated with the technical knowledge required for your role. This includes internal training, vendor-led sessions, and professional courses (subject to budget and approval).

Training needs will be identified during regular one-to-one meetings, annual reviews, and development discussions. These can include technical skills, customer service, soft skills, and leadership training. All training plans will be agreed upon with the management team.

If this sounds like a position you would be interested in learning more about, please apply and someone will be in touch to discuss your application.