Job Title: Software Systems Manager

Type: Direct Hire

Location: Houston, TX

Our client is seeking a Houston based Software Systems Manager to support our national portfolio of

owner-managed conventional and student housing communities. This position will work closely with the

Management team serving as an integral member of corporate support within the management

division.

Roles & Responsibilities

• The Software Systems Manager will support the management team in three main areas:

supporting property management software, education, and due diligence

• This individual will work closely with the Director of Software and key management team

members

• Software Support:

o Oversees support/help tickets, manages the support portal, and determines appropriate

solutions, training, or maintenance as necessary

o Maintains systems for properties by entering data, running reports, developing training

materials, performing software audits, and overseeing Entrata operations

o Communicates with management about training initiatives, analyzes reports, gathers

feedback, and makes recommendations for improvement

o Participates in evaluating and selecting software vendors, applications, and systems, and

works with third-party vendors to enhance training programs

o Customizes Entrata for better visibility into operational metrics, acts as a liaison with

management, and ensures Entrata meets needs

o Leads portfolio-wide software rollouts, strategizes with the property management team

on system issues, and assists management team members

• Education:

o Designs, develops, and implements software and systems training programs, produces

support documents, and coordinates new systems rollouts

o Research operating processes, develops training materials, and collaborates on software

utilization.

o Acts as a performance improvement resource by providing coaching, conducting

remedial training, and suggesting education alternatives. • Stays updated on industry

changes by attending training classes, conducting research, and applying new

knowledge to areas of responsibility

o Travels for training programs, business meetings, and other necessary situations

• Due Diligence and Data Migration:

o Organizes due diligence, lease audits and unit inspections on new acquisitions

o Participates in take-over processes, completes systems conversions, provides training,

and supports property migrations

o Sets up software for new properties under construction

Requirements

• Experience with Entrata required

• Property management or asset management experience preferred

• Travel required to our national portfolio of properties and after hours support if/when

necessary

• Willingness to learn new software or cloud-based programs that improve efficiencies

• Experience communicating with a diverse set of audiences, including team members, executives

and partners

• Must reside in or be willing to relocate to Houston, TX