Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you’re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move.
We’re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business.
Tell me more…
As the Customer Services Manager, you’ll take ownership of the customer service team and champion a continuous improvement culture. You’ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service.
You’ll be involved in:
- Leading, developing and performance-managing the customer service team
- Ensuring safety, compliance and adherence to AS9100/ISO quality standards
- Managing customer escalations, RMAs, reviews and communication
- Working with Supply Chain & Production to protect On-Time-Delivery (OTD)
- Supporting SIOP, demand forecasting and ERP/CRM data accuracy
- Reviewing quotations, supporting commercial decisions and contract adherence
- Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People
A varied, impactful position where you’ll influence customer satisfaction and overall business performance.
Why apply?
You’ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression.
What do you need?
- Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment
- Strong leadership, coaching and change management skills
- Excellent communication and ability to influence at all levels
- ERP experience (e.g. SYSPRO) + solid commercial awareness
- Knowledge of AS9100/IATF16949/ISO9001
- Confident with KPIs, data, reporting and continuous improvement
- Lean experience (Yellow Belt minimum)
Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management.
Ready to move forward?
If you’re a Customer Services Manager looking for your next challenge in Segensworth, we’d love to hear from you.
Apply today or contact me directly for a confidential chat.
Kingdom People are acting as an Recruitment Agency in relation to this vacancy.