Title: Technical Training Specialist

Category: Full-Time

Status: Salary, Exempt

Start Date: ASAP

Salary: $67K to $81K per year, DOE

Position Summary:

Get ready for a life-changing work experience! Welcome to TCWGlobal, the place where hard work meets endless fun. Not only are we the reigning champion of the "Best Place to Work in San Diego" for a several years, but we've also claimed the title of "Best Place to Work in Southern California"! That's right, we're on a roll and always raising the bar.

At TCWGlobal, we believe in the power of community and giving back. That's why we give every team member two whole days a year, with pay, to go out and make a difference in the world. We're not just building a business here, we're building a better future.

We are a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR-related solutions for temporary workers and contractors. Our dedication to customer service and focus on utilizing technology for streamlining processes is our core philosophy. So if you're ready to join a team of unstoppable go-getters, a company culture that encourages growth, and a company that truly cares about its employees and the world, then TCWGlobal is the place for you!

What’s the use of having a Ferrari if you don’t know how to drive it? 

At TCWGlobal, we have a lot of amazing tools, and in order to get to the next level, we need to ensure we are using all of those tools effectively and to their fullest. That’s where you come in! We are looking for a Technical Training Specialist to identify opportunities for technological trainings, design and deliver those trainings, and ensure that they are having an impact.  

We’re looking for someone who’s an expert with Microsoft Office (including Microsoft Office, SharePoint, OneDrive, all the goodies)—from managing preferences and options at the domain level to showing us how to save time with features like Co-Pilot. If you know Microsoft Planner, Microsoft To-Do, Microsoft Teams, Microsoft SharePoint and the rest of the standard Office suite, then we’re talking to you! In addition to training on Microsoft products, we want someone who knows all the standard computer hacks—keyboard shortcuts, dual monitor best practices—whatever makes us work faster, better, and smarter. Finally, we’ll also want you to train on the other big products in our technology ecosystem, including our proprietary software StaffingNation. 

Beyond your technological expertise, you’ll need to be a strong leader and communicator. The ideal candidate is up-to-date, upbeat, and has a knack for sharing information in a way that gets people excited about using their systems. If you’re passionate about training, learning, and getting people pumped about clicks and right-clicks, we might be the perfect fit for you and you for us! 

Key Responsibilities:

• Serve as the primary training resource for TCWGlobal, focusing on company systems and software, with an emphasis on Microsoft tools and related technology. 
• Develop, maintain, and deliver comprehensive training programs on technology tools, with a strong emphasis on Microsoft products and any other relevant software. 
• Design, plan, and coordinate training sessions using adult learning principles, ensuring each session has clear goals, outcomes, and metrics to measure effectiveness. 
• Collaborate with IT, software development, and other training team members to keep employees updated on new and evolving software features and functionalities. 
• Lead or assist in new hire orientation and training sessions, ensuring new employees are proficient in essential tech tools. 
• Work closely with the training team to ensure all programs align with company processes, service standards, and operational requirements. 
• Support additional training activities such as audits, coaching, feedback analysis, and form/document maintenance as needed. 
• Take ownership of specific training or performance enhancement programs, managing them from inception to execution. 
• Deliver training in various formats including in-person sessions, Learning Management Systems (LMS), remote/virtual, 1:1 coaching, and group workshops. 
• Identify opportunities for technological alignment training, e.g. underutilized technology or features 
• Assist in developing strategies to enhance employee engagement in training programs, including exploring methods such as gamification and other motivational techniques. 
• Perform other duties as assigned to support the evolving training and company needs. 

Examples of Initial Projects:

• Design and implement a comprehensive new hire training program that equips team members with the essential knowledge of key software and tools, ensuring they are set up for success from day one. 
• Develop and maintain an intranet site dedicated to training resources for core systems, providing easy access to up-to-date materials for all employees. 
• Produce and distribute video tutorials that clearly explain important enhancements in proprietary software and other key tools, ensuring employees can quickly adopt and utilize new features. 

Qualifications & Skills:

• Embody TCWGlobal’s culture and values in all interactions, including beautiful design, memorable service, and constant alignment
• 2+ years’ relevant training experience desired, strong focus in Microsoft products
• Proven ability to inspire, motivate, and influence others in a learning environment.
• Advanced expertise in using and instructing others on the full Microsoft Office Suite is required
• Strong leadership skills and a passion for development demonstrated through teaching and mentorship
• Strong communication skills, in a variety of formats
• Fast and motivated learner, need to learn our proprietary software and the full breadth of our technological ecosystem and updates therein
• Solid understanding of adult learning theories and techniques, such as the ADDIE model
• Excellent presentation skills; comfortable presenting information to small/large groups
• Ability to perform job duties effectively with minimal guidance or direction
• Experience creating training modules within a Learning Management System (LMS) is preferred
• Advanced experience using and instructing others on complete Microsoft Office Suite required
• Experience with HubSpot CRM, TempWorks Enterprise HRIS, StaffingNation, or other VMS software is highly desired
• Experience in the staffing, contingent workforce, or payroll industry is a plus
• A bachelor's degree in business, instructional design, or a related field is a plus 

Salary & Benefits:

This position offers full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience.

Additional compensation may be earned by exceeding sales and service goals.

Application Information:

Visit https://www.tcwglobal.com/join-the-family to learn more about our amazing team!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation. 

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