Title: Customer Service Representative

Payrate: $21/hour

Duration: 6-month assignment

Hours: Monday-Friday | 8am-5pm

Start Date: ASAP

Location: Anaheim, CA 92806 (Onsite)

Summary:

Ready to be the voice that turns customer challenges into positive experiences? Join a leading Electrical and Electronics Manufacturing company where your empathy meets expertise in delivering exceptional customer support. As a Customer Service Representative, you'll be the bridge between innovative products and satisfied customers, using your problem-solving skills across voice, chat, and email channels. You'll work with a smart, diligent, and collaborative team that values your customer-first mindset and attention to detail. If you thrive on building rapport, solving complex issues, and representing the voice of the customer while driving organizational improvements, this role is your perfect fit.

What You'll Do:

• Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return questions
• Assess customer needs by asking insightful questions and ensuring satisfaction through active listening and tailored solutions
• Build strong rapport with customers, fostering positive experiences and brand loyalty
• Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear
• Develop in-depth knowledge of the product line to provide informed and effective support
• Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers
• Document customer interactions accurately within case records for future reference and management review
• Represent the voice of the customer and help drive improvements within the organization

What You Bring:

• Experience interfacing directly with customers and effectively deescalating challenging situations
• Strong leadership through empathetic communication and customer support
• Ability to manage and prioritize multiple customer cases simultaneously
• Proficiency in using various platforms to resolve customer inquiries efficiently
• Excellent written and verbal communication skills
• Proven experience troubleshooting complex issues and guiding customers to resolution
• Fluency in English with proficiency in email and chat communication
• Strong proficiency in Microsoft Office Suite
• Typing speed of approximately 40 words per minute

Bonus Points If You Have:

• Experience in electrical or electronics manufacturing industry
• Background with technical product troubleshooting
• Familiarity with CRM systems and case management tools
• Multilingual communication abilities
• Previous experience in B2B customer service environments

Make a real impact by turning every customer interaction into a positive experience that builds lasting loyalty. With weekly pay and benefits, you'll have the support you need to excel in this customer-focused role. Apply now to become our next Customer Service Representative and help us deliver exceptional experiences that keep customers coming back.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.