Jr IT Support Technician
El Segundo, CA 90245 (Onsite – potential for a few remote days based on business need)
$25–30/hr (Weekly pay)
2-month contract (Great potential for extension)
Full-time, M–F, 9:00am–5:00pm
Our client’s mission is to provide a healthcare communication solution that radically improves the way care is delivered. Since 2010 they have been transforming healthcare communications. Their cloud clinical solutions have been used by 700 healthcare organizations and 700,000 care team members. Are you ready to join a company of highly motivated people, who do their best work in a dynamic and informal environment?
Our client is looking for a Jr IT Support Technician who will be responsible for providing exceptional IT support for all employees, both local and remote. You’ll have a strong understanding of Windows (hardware and software) and the ability to troubleshoot and resolve issues as they arise. You have experience or some understanding of working in a cloud / SaaS environment to manage remote endpoints, along with some knowledge of MDM and remote management solutions.
You’ll own IT onboarding for all new employees, including hardware and software setup, provisioning, and deployment. Additionally, you will provide hands-on support for hardware and software related to VC and AV systems. We are looking for someone with initiative, strong drive, demonstrated problem-solving skills, and a proven ability to handle competing priorities while maintaining discipline.
This position is for local candidates only and will be required to work on-site, with potential for a few remote days based on business needs.
What You’ll Own:
• Troubleshoot and support macOS and Windows 10 operating systems.
• Provide Tier 1 technical support for employees while maintaining defined SLAs.
• Install, configure, and troubleshoot hardware, software, and peripheral components such as monitors, keyboards, printers, AV conferencing devices, and VoIP phones.
• Build, configure, set up, and deploy laptops, software, accounts, and peripherals for new employees.
• Manage hardware inventory and maintain records of system location and movement.
• Provide documentation, keep the knowledge base up to date, and deliver training when needed.
• Participate in an on-call rotation supporting emergency after-hours cases.
• Provide all in-office technical support and equipment setup, including support for in-office events.
What You’ll Need:
• 2–5 years of IT technical support experience.
• Experience supporting ticket queues (5–10 tickets per day).
• Experience setting up and imaging laptops for new hires.
• Ability to ship laptops to employees and track inventory.
• Experience with Jira or similar ticketing systems.
• Experience setting up and supporting conference rooms.
• Experience supporting upcoming events with IT setup, including monitors and AV equipment.
• Comfortable supporting executives and upper-level management; professional with strong communication skills.
• Friendly, engaging demeanor with experience supporting onsite walk-ups.
• Excellent analytical and critical-thinking skills; able to follow SOPs closely.
• Strong knowledge of Windows 10 operating systems.
• Basic understanding of desktop-level connectivity and networking issues (LAN, WiFi, client VPN).
• Basic networking experience (school, personal, or work-related).
• Ability to support cloud-based IT environments (Google Workspace, O365, OneLogin, Zoom, etc.).
• Bonus: Experience in SaaS or cloud-based IT environments.
• Bonus: Experience working in a startup environment.
• Bonus: Experience supporting macOS.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.