Job Title: Sales & Customer Experience Specialist (Leasing / Apartments)

Location: San Marcos & Vista, CA 92078 (Onsite )

Duration: 6-month Contract (High potential for extension or permanent based on performance)

Pay Rate: $20–$25/hour + UNCAPPED Commission (bi-weekly bonuses)

Schedule: Full-time (40 hours/week; must work one weekend day)

*Training provided! This role is ideal for someone who enjoys working with people, thrives in a sales environment, and is motivated by commission-based earnings. Excellent opportunity for long-term growth and permanent placement

About the Company

Our client is a well-established property management company specializing in multi-family residential communities. The team is committed to providing high-quality living experiences for residents while maintaining well-managed, welcoming communities across North County San Diego.

About the Role

We are seeking a motivated, customer-focused candidate to support residential communities in North County San Diego. This is a high-traffic, fast-paced, and highly interactive role where success is driven by your ability to engage prospects, conduct tours, and convert leads into signed leases. This role is ideal for someone who enjoys working with people, thrives in a sales environment, and is motivated by commission-based earnings. You will be responsible for guiding prospective residents through the leasing process while delivering a professional and positive experience.

Key Responsibilities

• Conduct property tours and showcase units to prospective residents in a professional and engaging manner

• Respond to inbound leads (phone, email, walk-ins) and follow up consistently to convert prospects into leases

• Guide prospects through the full leasing lifecycle, including applications, lease agreements, and move-ins

• Actively close leases and meet leasing goals in a performance-driven environment

• Maintain strong knowledge of unit availability, pricing, and community features

• Perform consistent follow-ups to nurture leads and drive conversions

• Accurately enter and manage prospect and resident data in property management systems

• Support marketing and outreach efforts to drive traffic and leasing activity

• Ensure leasing office, model units, and common areas are clean, organized, and tour-ready

• Collaborate closely with the Property Manager and team to support daily operations

• Float between 2 properties and support cross-trained leasing operations as needed

Required Qualifications

• 1+ year of Customer Retail Sales, Customer Service and/or Sales experience (retail, hospitality,, automotive sales, wireless sales, etc.)

• Strong sales mindset with ability to close and handle objections

• Excellent communication and experience with a front-facing role

• Experience working in a high-volume environment with frequent interactions

• Ability to multitask, stay organized, and manage multiple prospects at once

• Basic computer skills and ability to learn property management systems

• Reliable transportation and ability to work onsite in North County

• Willingness to work a schedule that includes one weekend day

• Sales-driven and motivated by commission/bonus structure

• Friendly, outgoing, and customer-focused personality

• Strong closing ability and persistence

• Proactive, self-starter with a “hustle” mentality

• Comfortable working in a high-energy, people-facing environment

• Must be comfortable working for large units – 1000 units between both properties - Multifamily leasing for both properties 

Bonus: Qualifications

• Previous leasing or property management experience

• Experience with  property, OneSite, or RealPage

• Strong background in sales-driven roles (car sales, wireless, retail, etc.)

• Familiarity with Fair Housing regulations

• Bilingual (English/Spanish) is a plus but not required

Additional Information

• Bonus Structure:

• First 2 leases: $50 each
• After 3+ leases: $300 per lease
• High performers can sing 10 leases a month and earn $1,000+ in additional bi-weekly bonuses

• Properties operate 7 days/week; schedules include either:

• Tuesday–Saturday OR Sunday–Thursday
• Hours: 9:00 AM – 6:00 PM (Sunday: 9:00 AM – 5:00 PM)

• Business professional dress code required (no jeans, no open-toed shoes)

• Excellent opportunity for long-term growth and permanent placement

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.