Client Success Engineer - Smart Buildings/IoT/Energy Management/Analytics
Location: Remote
Pay: 100 - 120K
Do you love building relationships, solving problems, and helping customers succeed - all while growing your own career in a fast-evolving industry?
One of our clients is making big strides in the BAS space with their cloud platform that connects all building systems into one intelligent platform. The software leverages AI, predictive analytics, and IoT devices to multiply the capabilities of traditional building automation systems; it's data-driven, software focused, and primed for future growth.
We're looking for a Client Success Engineer to play an important role in nurturing client relationships while making a significant impact helping business owners reduce their energy consumption. This is an ideal chance to contribute to the expansion of this growing company make an impact in this industry and your career!
What You Will Do:
Develop and maintain strong, trusted relationships with customers, acting as their advocate within the company
Lead onboarding and training efforts, both standard and customized to their needs in order to to ensure smooth adoption of SaaS platform and smart building technologies for intended use
Understand each customer’s unique goals and help them translate data insights into operational improvements
Monitor account health, usage, and satisfaction, proactively addressing challenges and identifying opportunities for improvement or expansion
Lead business reviews and communicate ROI and performance insights to stakeholders, including close-out packages
Collaborate with internal teams such as documenting current client challenges or collaborating with mission control for escalated support tickets
What We're Looking For:
3+ years of experience in customer success, account management, or related client-facing roles within a SaaS or PropTech environment
Experience within facilities management, smart building deployment, or system integration strongly preferred
Track record of analyzing and measuring quantitative performance metrics and return on investment for infrastructure and energy efficiency projects
Strong communication skills with the ability to convey technical concepts in clear, business-focused language.
Data-driven mindset and ability to interpret performance metrics or dashboards.
Comfortable working cross-functionally in a fast-paced, evolving environment.
Bachelor’s degree in business, engineering, or a related field preferred.
What This Role Offers:
High-impact work where you directly influence energy efficiency, operational performance, and sustainability outcomes for customers
A front-row seat in the smart building transformation, working with advanced AI, IoT, and analytics technologies shaping the future of building innovation
Meaningful relationship-building, serving as a trusted advisor to clients who rely on your expertise to maximize the value of their platform
Career growth in a fast-scaling organization with opportunities to expand responsibilities as the company grows
Collaboration with sharp, mission-driven teams, from product and engineering to analytics and support
Autonomy and trust to manage your accounts, solve problems creatively, and drive customer outcomes
Competitive compensation and benefits, with the ability to make a visible impact both internally and in the broader industry
Opportunity begins with dialogue. If this sounds like a role you would like to discuss, please send me your qualifications or contact me, Jenne Hays, at 317-593-2360. All inquiries will be treated confidentially.
Not quite the position you are looking for? I focus on recruiting for specialty controls and smart building companies and work on diverse openings – some are posted and some are not. If you are a building automation professional then I would welcome the opportunity to talk with you and invite you to send me your qualifications.