Edgewater Technical Associates is seeking qualified candidates for a (Service Desk) opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory.

Citizenship: United States Citizenship is required

Work Location: Hybrid. The work location begins within our ICE division Service Desk group in a teleworking capacity. However, occasional on-site presence will be required based on business needs, including mandatory on-site reporting for random drug testing.

Schedule: 4/10s or 5/8s schedule, must be flexible to other options. Over time, this position is expected to transition into an on-site role to support career growth, professional development, and enhanced collaboration within the organization.

Clearance: No clearance required for this position.

Summary:

The Service Desk Technician provides day-to-day technical support to employees, both locally and remotely, ensuring the stability and efficiency of network infrastructure, desktop systems, and related hardware and software.

• Primary responsibilities include responding to and resolving technical issues, installing and configuring desktop and mobile systems, troubleshooting workstation and network connectivity problems, and supporting users in a heterogeneous environment.
• The technician will also test and evaluate commercial and Laboratory-developed software to ensure quality and functionality, maintain passwords and data integrity, and uphold file system security.
• Additionally, the role requires the ability to effectively communicate complex technical information to both technical and non-technical users while recommending hardware and software solutions, including upgrades and new acquisitions.

This position requires the employee to work in a call center setting, handling a high volume of technical support inquiries and troubleshooting issues via phone, chat, email, and remote access tools to provide timely resolutions to end users.

Education:

This position requires a high school diploma and one-to-two years of related experience, or an equivalent combination of education and experience.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater Technical Associates will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER

Founded in 2003, Edgewater Technical Associates is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater Technical Associates is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER

Edgewater Technical Associates is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers