Summary:

We’re seeking an ambitious, hardworking and friendly Customer Service Representative to be part of our growing team! Our Agency prides themselves in providing top level customer service. 

Customer Service Representative Duties:

• Assist with inbound customer calls
• Assist clients to resolve general service inquiries as needed
• Follow-up with existing and potential clients
• Review billing questions with clients
• Perform other duties as assigned

We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.

The ideal candidate will: 

• Have a high-energy, positive approach
• Be able to meet individual performance metrics goals
• Successfully juggle multiple priorities at any given time
• Possess outstanding written and verbal communication skills
• Understand basic product, billing and processing guidelines
• Accept feedback when offered and works well with others
• Have solid computer skills with knowledge of Windows and Microsoft Office
• Bilingual in Spanish is preferred

Education:

• High school or equivalent (Required)

Benefits:

• Competitive guaranteed hourly wage
• Commission and Bonus opportunities
• Health insurance and 401(k) available
• Paid time off
• Licensing and Continuing Education reimbursement
• Paid product training
• Career advancement opportunities
• And much, much more!

This is a Full-Time, permanent position!