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KēSTA I.T. is actively Senior level CSMs for an immediate full-time opportunity with our industry leading client.
Are you on the lookout for a unique career opportunity that offers leadership, responsibility, and the chance to make a significant impact? If you're eager to contribute to a thriving and stable organization while maintaining your confidentiality, continue reading.
The Customer Success Manager will lead strategic relationships across a portfolio of clients, ensuring long-term engagement, satisfaction, and measurable business impact. This individual will operate as a trusted advisor to stakeholders at multiple levels, including senior leadership, while helping customers define and achieve meaningful outcomes from their investment in our platform.
This role requires the ability to navigate complex organizational structures, align internal and external teams around shared success criteria, and drive proactive account strategies that support retention and growth. You will work closely with partners across product, implementation, support, and other internal functions to ensure a seamless customer experience and continuous value realization.
KEY RESPONSIBILITIES
- Develop and execute structured onboarding plans for new clients, including rollout strategies, milestone tracking, and adoption oversight
- Build and maintain relationships with key stakeholders, including executive sponsors, to support long-term account health and growth
- Establish account strategies that align customer objectives with platform capabilities, driving both retention and expansion opportunities
- Monitor customer engagement and health indicators to identify potential risks; proactively implement action plans to mitigate churn
- Identify opportunities to expand customer relationships by understanding evolving needs and demonstrating additional value
- Partner with internal teams to communicate customer feedback and influence product direction and enhancements
- Track and analyze key performance indicators such as platform usage, adoption trends, renewal likelihood, and overall customer satisfaction
- Act as an escalation point for complex issues, coordinating cross-functional resources to ensure timely and effective resolution
QUALIFICATIONS
- Please DO NOT APPLY IF YOU DO NOT have experience in healthcare-related workflows, revenue cycle processes, clinical documentation improvement (CDI), utilization management, or similar domains
- Bachelor’s degree or equivalent professional experience
- Proven experience in customer success, account management, or client-facing roles within a SaaS environment
- Strong communication skills with the ability to engage and influence both operational teams and executive stakeholders
- Data-driven approach to managing accounts, with a focus on defining, measuring, and achieving success outcomes
- Ability to operate effectively in a dynamic, high-growth environment with evolving priorities
- Experience collaborating across multiple internal teams to drive alignment and results
- Familiarity with customer relationship management and customer success platforms (Salesforce, Gainsight, or similar tools)
About KēSTA I.T.:
Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!
KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis. If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!
Where do you want to go? We've got the keys! ~ KēSTA I.T.
WWW.KeSTAIT.COM