Position Summary

The Assistant Director of Operations supports the Director of Operations in overseeing the daily operations, maintenance, staffing, guest services, and logistical functions across all park properties, facilities, and public spaces. This role assists in ensuring operational excellence, high-quality guest experiences, safe and well-maintained facilities, and efficient coordination of events, vendors, and operational teams. The Assistant Director serves as a hands-on operational leader, managing day-to-day departmental activities and providing direct supervision and support to operations staff.

Essential Duties & Responsibilities

Grounds & Facility Maintenance Support

• Assist in coordinating grounds maintenance and service contracts for landscaping, janitorial services, tree care, trash mitigation, and related operational services. 
• Help oversee routine maintenance and repairs for indoor and outdoor facilities, furniture, equipment, signage, and operational assets. 
• Monitor work orders, preventative maintenance schedules, vendor service completion, and repair projects. 
• Conduct facility inspections and identify operational or maintenance needs. 
• Assist in managing contractors, technicians, and service providers to ensure quality and timely completion of work. 

Daily Operations & Guest Experience

• Assist with the oversight and coordination of all daily park and facility operations. 
• Help ensure all public spaces, venues, amenities, and facilities are clean, safe, operational, and guest-ready. 
• Support daily operational routines, checklists, inspections, and service standards. 
• Assist with guest engagement efforts and respond professionally to visitor questions, concerns, and operational issues. 
• Support safety procedures, emergency response coordination, and incident reporting processes. 

Staffing & Team Supervision

• Provide direct supervision and support to operations staff and assist with daily task assignments and accountability. 
• Assist with staffing coordination, scheduling, payroll support, onboarding, uniforms, and employee training. 
• Help maintain a positive, service-focused work environment that promotes teamwork and professionalism. 
• Participate in hiring processes, employee coaching, and performance management efforts. 

Events & Programming Operations

• Support operational planning and execution for events, programs, rentals, and community activities. 
• Coordinate operational logistics, including setup, breakdown, staffing support, venue readiness, equipment needs, and operational troubleshooting during events. 
• Work collaboratively with internal departments and external partners to ensure the successful execution of events. 

Inventory & Operational Logistics

• Assist with the management of operational inventory, supplies, tools, vehicles, furniture, signage, and equipment. 
• Support opening and closing procedures for venues, facilities, and public spaces. 
• Help maintain the organization and operational readiness of storage areas, operational equipment, and support assets. 

Parking & Docking Operations Support

• Assist with coordination of parking operations, vendor relationships, event parking logistics, and customer service issues related to parking facilities. 
• Support docking operations for commercial and resident maritime vessels, including communication, scheduling, and operational readiness. 
• Help ensure operational compliance with applicable docking, safety, and training requirements. 

Security & Public Safety Support

• Assist with oversight of security operations, contracted security services, and incident response coordination. 
• Monitor and report operational safety concerns, and assist with implementing corrective actions. 
• Support communication and collaboration with local law enforcement, emergency personnel, and community partners. 

Tenant & Community Support

• Help maintain positive working relationships with tenants, vendors, partners, and community stakeholders. 
• Provide operational support and responsive communication to tenant needs and requests. 

Special Projects

• Support and lead special operational projects and initiatives as assigned. 

Qualifications & Experience

• Bachelor’s degree preferred. 
• Minimum of 3–5 years of operations, facilities, maintenance, hospitality, event operations, or related experience. 
• Previous supervisory or team leadership experience preferred. 
• Knowledge of facility operations, maintenance practices, and grounds management. 
• Basic knowledge of plumbing, electrical, HVAC systems, and general repair practices preferred. 
• Strong organizational, communication, customer service, and problem-solving skills. 
• Ability to manage multiple priorities in a fast-paced, public-facing environment. 
• Comfortable working outdoors and supporting hands-on operational activities. 
• Proficiency with Microsoft Office and operational reporting tools preferred. 
• Valid Driver’s License required. 

Work Environment & Physical Requirements

• Position requires regular outdoor work in varying weather conditions. 
• Ability to walk extensive park properties and facilities regularly. 
• Ability to lift, move, and transport supplies, equipment, and operational materials as needed. 
• Flexibility to work evenings, weekends, holidays, and special events as operationally required.