CLIENT SUMMARY

Located in Horsham, PA, Chick-fil-A Horsham is owned and operated by Jim Krout, who has been a successful Chick-fil-A Operator for 7 years! Since Jim took over his hometown location in 2020, the store has experienced tremendous growth in performance and impact! In 2023, Chick-fil-A Horsham hit $9.5 Million in sales and they are already on a great pace to increase from that this year. Jim and his team are driven and passionate about continuing to grow their high volume business, while serving the Horsham community with care and excellence. Chick-fil-A Horsham is a tight knit team that embodies servant leadership, and has a deep commitment to each other as well as to their guests. Join a thriving team that is committed to operational excellence in the restaurant and serving their Horsham  community well!

POSITION OBJECTIVE

Chick-fil-A Horsham is seeking a Restaurant Director with the ability to provide operational  oversight and strong leadership to all team members. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve. This individual will have their hand in all aspects of the restaurant and will be expected to drive excellence every day. The ultimate goal for this person is to work alongside the Director team to play a key role in growing the business, multiplying the culture, and holding the team accountable. This role is hands on, so this leader must have the ability to manage multiple areas of the business simultaneously. This results oriented role will play a vital role in the team’s commitment to key metrics such as customer satisfaction, order accuracy, speed of service, cleanliness, and labor productivity. Long term, this individual will have the opportunity to continue to serve as a top leader at Chick-fil-A Horsham or potentially be developed into a career with Chick-fil-A beyond the local restaurant.

POSITION KEY RESPONSIBILITIES

• Open or close the restaurant dependent on shift
• Work in the operation, overseeing and supervising daily systems and processes  
• Coach and train your team; celebrate successes while holding team members accountable for performance results  
• Positively impact the team and culture by modeling core values  
• Model what it means to be the Ideal Team Player: Humble, Hungry, and Smart
• Help to multiply The Servant Leadership Model throughout the organization
• Intentionally invest in and develop team members and mid-level leaders  
• Manage money with accuracy and integrity
• Ensure excellence in customer service and guest experience.
• Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth  
• Evaluate logistical needs and plan ahead to ensure that the store runs with excellence  at all times  
• Perform certain off-shift managerial tasks such as team training, scheduling, inventory, ordering, etc.  
• Meet regularly with the Owner/Operator and Director Team to set goals, train, and achieve 

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred  
• 2 - 5 years management, leadership, or coaching experience required  
• Ability to lead large teams and also be led and coached well
• Integrity; trustworthy to be a top leader in a thriving business  
• Servant Heart; possesses humility; willing to get your hands dirty
• Ability to maintain composure under high pressure and make decisions quickly 
• Innovative, flexible, and proactive problem solver; Decisive  
• Personable; prioritizes connection with the team from entry level to Operator
• Effective Communicator with entire team  
• Great Listener; leads with empathy  
• Optimistic and engaging; excited about the vision/future growth of the company  
• Possesses a willingness and desire to learn and be coached; able to take feedback and  activate changes