Tier 2 Projects Engineer (MSP)

Location: Baltimore, MD (Hybrid)

Employment Type: Full-Time

Salary: $75,000 – $95,000

Key Requirements

• MSP experience required
• Valid driver’s license and reliable vehicle

Work Environment

• Hybrid role based in the Baltimore area
• Mix of Remote work, Office time, On-site client visits
• Hands-on work required for installs, troubleshooting, and cutovers

On-Call & Schedule

• Rotating on-call:
• Max one night every two weeks
• One weekend every two months
• Occasional after-hours or weekend work for maintenance windows and cutovers

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Professional development support

(Full benefits details provided during hiring process)

Position Overview

We are seeking a Tier 3 Projects Engineer to design, implement, and support complex infrastructure and networking projects across client environments. This is a project-focused, hands-on engineering role that includes both project delivery and escalation-level troubleshooting across networking, servers, cloud, and virtualization platforms. The ideal candidate is technically strong, organized, and comfortable working independently while collaborating with a broader project team.

What You’ll Do

• Lead infrastructure and networking projects from discovery through implementation, testing, documentation, and handoff
• Install and configure physical networking equipment (switches, routers, firewalls, wireless, cabling)
• Troubleshoot complex Layer 2/3 network issues including:
• VLANs, trunking, STP
• Routing, NAT, VPNs
• DHCP, DNS
• Implement and support server and core infrastructure:
• Compute, storage, identity, backups, monitoring
• Design and deploy virtualization environments (VMware, Hyper-V, clusters, storage integration)
• Execute cloud and hybrid migrations:
• On-prem to cloud
• Cloud-to-cloud (Azure, Entra, Google)
• Coordinate maintenance windows, cutovers, and client communications
• Create and maintain documentation (diagrams, configs, runbooks, knowledge transfer)
• Mentor junior engineers and contribute to standards and repeatable processes

What You Bring

• 5+ years in network/infrastructure engineering (projects, implementation, advanced troubleshooting)
• Proven hands-on experience in production environments

Technical Expertise

• Strong TCP/IP networking fundamentals
• Deep understanding of:
• DNS, DHCP, VPNs, firewalling
• LAN/WAN infrastructure
• Virtualization experience:
• VMware vSphere, Hyper-V, clustering, storage integration
• Cloud and hybrid environments:
• Azure / AWS connectivity
• Security best practices
• Ability to install, configure, and troubleshoot physical networking equipment

Certifications (Required or Equivalent Experience)

• CCNA (or equivalent experience)
• Microsoft Server / Microsoft 365 / Azure certifications (or equivalent)
• CompTIA certifications (Server+, Network+, Security+) or equivalent

Additional Skills & Physical Requirements

• Scripting/automation (PowerShell, Bash, or similar)
• Strong communication skills (technical and non-technical audiences)
• Ability to lift up to ~50 lbs (servers, switches, UPS units)
• Ability to work in IDF/MDF or data center environments
• Ability to stand, bend, and perform rack/stack and cabling work