WHAT'S THE JOB?

Do you have a talent for managing high-value accounts and delivering exceptional customer service? Someone is seeking a skilled VIP Manager for our client. If you have a passion for the iGaming industry and a knack for building strong relationships with VIP customers while maximising revenue, then this role is tailor-made for you.

As a VIP Manager, you will be the primary point of contact for our VIP customers. Your mission is to provide them with top-quality service, ensuring they receive a premium experience that keeps them engaged and valued. Building and maintaining strong relationships with these high-value players will be at the core of your responsibilities.

Collaboration and proactive identification of opportunities to enhance the VIP experience are key. You'll work closely with various departments, including CRM and marketing, to ensure a seamless and exceptional experience for our VIP customers. Reporting on VIP account performance to senior management will also be part of your role, helping drive strategic decisions to further improve the VIP program.

WHAT WILL YOU DO?

• Relationship Building: Cultivate and nurture strong relationships with our VIP customers, providing them with an exceptional level of service and personal attention.
• Account Management: Take charge of managing high-value accounts, ensuring that these players receive a premium service and maximising revenue opportunities.
• Revenue Optimization: Identify and capitalise on revenue opportunities within the VIP segment, leveraging your analytical skills and industry expertise.
• Issue Resolution: Professionally and efficiently manage and resolve customer issues and complaints, ensuring a positive experience for our VIP customers.
• Cross-Functional Collaboration: Collaborate closely with CRM, customer service and operations teams to create a seamless VIP experience and enhance customer engagement.
• Performance Reporting: Provide regular reports on the performance of VIP accounts to senior management, offering valuable insights and data-driven recommendations.

WHAT CAN YOU DO?

• Experience in a similar role within the iGaming industry.
• Exceptional communication skills with a talent for building strong relationships.
• Proven track record in managing high-value accounts and optimising revenue.
• Ability to thrive under pressure and meet tight deadlines.
• Fluency in English.