Client Success Manager
North Sydney, NSW | Full-Time | $80,000 – $85,000 + Super + Bonus
The Business
Buying property — especially as an investment — is one of the biggest financial decisions a person will make. For most people, it's also one of the most overwhelming. Endless research, conflicting advice, emotional decision-making, and the very real risk of buying the wrong thing in the wrong place at the wrong time.
That's where a Buyer's Agency comes in. Rather than representing the seller, a Buyer's Agent works exclusively for the person buying — helping them cut through the noise, identify the right properties, negotiate effectively, and make decisions based on data and strategy rather than stress and guesswork.
This business does that at a high level. They specialise in building tailored, high-growth property portfolios for their clients across Australia — guiding people from their very first investment through to a portfolio that genuinely builds long-term wealth. The work is meaningful, the clients are engaged, and the outcomes matter.
Recognised nationally — including as a Buyer's Agency Champion and multiple-time REB Award Finalist — they've built proprietary research tools, structured internal systems, and a client journey that delivers consistent results.
Quality and accountability sit at the core of how they operate — for their clients and for the people who work there.
What’s in It for You
• Competitive base salary of $80,000 + super + performance incentives
• Hybrid flexibility — 4 days in office, 1 from home
• Central North Sydney office
• Direct access to proprietary tech platforms and internal research tools
• Access to the business’s Buyer’s Agent service — for you personally
• Strong leadership, structured processes, and real support
• A high-performance culture where your contribution is visible and valued
About the Role
As the Client Success Manager, you’ll own the client journey from onboarding through to settlement. You’re the central point of coordination — the person connecting clients, Buyer’s Agents, brokers, property managers, and internal teams.
This is not an admin role. It’s a fast-paced, responsibility-heavy position for someone who thinks ahead, communicates clearly, and takes genuine ownership of outcomes.
The people who thrive here are the ones who take ownership, stay ahead of the detail, and don’t need to be micromanaged to get things done.
Key Responsibilities
• Act as the primary point of contact for clients throughout their investment journey
• Manage onboarding and set clear expectations from day one
• Proactively update clients and manage communication cadence
• Coordinate timelines, milestones, and documentation across multiple stakeholders
• Maintain CRM accuracy and workflow discipline
• Identify potential risks early and communicate them clearly
• Handle difficult conversations professionally and directly when required
• Support re-signing conversations and identify future opportunities
• Continuously improve internal systems and the overall client experience
Skills & Experience
They care more about how you think than where you’ve worked. That said, here’s what will set you up for success:
• 2+ years in a client-facing or operations role (Account Management, Customer Success, EA/PA, or similar)
• Strong written and verbal communication skills
• High attention to detail and genuine organisational discipline
• Confidence managing multiple clients and competing priorities simultaneously
• Ability to handle pressure without becoming reactive
• Comfort having direct conversations when needed
You’ll stand out if you have:
• Experience in property, finance, or real estate
• Used CRM systems in a structured, process-driven environment
• A personal interest or experience in property investing
• A genuine desire to build a long-term career in a performance-driven environment
Sound like you? Get in touch with the team at Ethos360 Recruitment.
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