Client Success Manager

We are seeking a high-energy, relationship-driven Client Success Manager to support and grow a fast-growing software company that’s revolutionizing the construction, trucking, and material hauling industries. This role sits at the intersection of customer experience, operations, and growth—ensuring clients are successful while identifying opportunities to deepen engagement and drive retention.

Position Summary

The Client Success Manager will serve as the primary point of contact for key accounts, helping onboard new clients, optimize their experience, and ensure long-term success. This person will proactively manage relationships, solve problems, and collaborate internally to deliver a best-in-class customer experience.

What You’ll Do

Client Relationship Management

• Build and maintain strong relationships with clients across multiple stakeholder groups
• Act as a trusted advisor, ensuring clients are maximizing value
• Serve as the main point of contact for day-to-day communication and issue resolution

Onboarding & Adoption

• Lead onboarding for new clients, ensuring a smooth and efficient ramp-up
• Train users on platform functionality and best practices
• Monitor engagement and proactively address gaps in adoption

Account Growth & Retention

• Identify opportunities to expand client usage and deepen partnerships
• Support upsell and cross-sell initiatives where appropriate
• Track client health metrics and mitigate churn risk

Problem Solving & Execution

• Quickly address client issues, coordinating with internal teams as needed
• Navigate operational challenges in a fast-moving environment
• Ensure follow-through and accountability on all client commitments

Cross-Functional Collaboration

• Partner with internal teams to align on client needs and priorities
• Provide feedback to improve product, service delivery, and customer experience
• Help refine processes that improve efficiency and scalability

Who You Are

• Relationship-driven and customer-focused
• Strong communicator across a range of audiences
• Proactive, accountable, and solutions-oriented
• Comfortable operating in a fast-paced, evolving environment
• Organized, detail-oriented, and able to manage multiple priorities

Preferred Qualifications

• 2–6 years of experience in client success, account management, or customer-facing roles
• Experience in a B2B, logistics, construction, or service-based environment preferred
• Proven ability to manage relationships and drive retention
• Strong organizational and problem-solving skills
• Comfortable with CRM systems and modern communication tools