Senior Claims Specialist – Disaster Recovery

Location: New Mexico

Job Type: Contract

Reports To: Project and Program Manager

Travel Requirement: Up to 75% travel required, including to disaster-affected areas.

Position Summary:

We are seeking a highly experienced and detail-oriented Senior Claims Specialist to support disaster recovery efforts by managing the end-to-end claims process. This role involves frequent travel to conduct on-site inspections and assessments in disaster-impacted areas. The ideal candidate will have a strong background in disaster-related claims, exceptional customer service skills, and deep expertise in Xactimate software.

Key Responsibilities:

• Conduct claimant intake and manage inquiries with a customer-first approach.
• Collect and review all requisite supporting documentation for claims.
• Travel to and perform on-site inspections to assess disaster-related damages.
• Develop detailed subject matter expert reports and comprehensive Proofs of Loss (POLs).
• Review and validate requested claim amounts; determine qualified amounts.
• Identify and assess duplication of benefits to ensure accurate compensation.
• Provide clear, well-documented recommendations for maximum compensation determinations.
• Ensure all processes comply with applicable federal policies, regulations, and guidance.
• Maintain a claimant-centric approach that enhances efficiency, effectiveness, and service quality.

Required Qualifications:

• Experience: Minimum of 10 years in claims or case processing, including customer service, data entry, and evaluation of disaster-related losses.
• Education: High School Diploma or equivalent required.
• Technical Skills:
• Expert-level proficiency in Xactimate for damage assessment and POL development.
• Strong understanding of disaster-related damage types (fire, flood, structural).
• Proficiency in claims management software and relevant databases.
• Policy Knowledge: Ability to interpret and apply complex federal policies, statutes, and regulations.
• Communication: Excellent verbal and written communication skills; ability to explain technical and policy-related information clearly to diverse stakeholders.
• Travel: Willingness and ability to travel frequently, sometimes on short notice, to disaster-affected areas.

Preferred Attributes:

• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple claims simultaneously.
• Commitment to continuous improvement and high-quality service delivery.
•  NFIP certification