Debt and Customer Service Advisor

Worcester

£28 - 33k DOE – permanent

9am – 5pm Monday – Friday

Are you looking to join a business committed to delivering excellent service while supporting a greener future?

This is an opportunity to join a growing energy supplier in Worcester, working in a fast paced, friendly team. You will combine proactive debt management with day to day customer care.

Benefits:

• Career development and progression opportunities.
• Supportive, collaborative team culture.
• Competitive salary and benefits.
• Join a business committed to sustainability.
• Ongoing training and industry knowledge
• Work for a team committed to service excellence

The Role:

• Handle customer enquiries by phone, email and live chat

• Manage overdue accounts and agree sustainable repayment plans

• Reinstate failed Direct Debits and set up suitable payment schedules

• Support with billing queries, refunds and account adjustments

• Investigate disputes and resolve complaints professionally

• Maintain accurate CRM records and follow regulatory requirements

• Work collaboratively with colleagues to resolve complex cases

• Share insight to help improve processes and service quality

Person Requirements:

• Experience in debt collection, credit control or arrears management

• Strong customer service background

• Confident communicator with a supportive, empathetic approach

• Able to manage sensitive conversations around money and vulnerability

• Skilled at investigating issues and finding fair, practical solutions

• Comfortable working with CRM and billing systems

• Calm, organised and able to thrive in a busy environment

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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