Job: Lettings Negotiator

Location: Cheltenham

Job type: Permanent

Salary: £24,000-£32,000 DOE

Are you a confident people-person who thrives in a fast‑paced property environment?

Do you enjoy matching the right tenants to the right homes?

Looking to join a respected local agency with strong values and a supportive team?

If so, this opportunity could be exactly what you’re after.

Why This Role Stands Out:

• Join a long‑established and reputable local firm with deep roots in the community
• Work within a knowledgeable, friendly and supportive lettings team
• Lovely office location in the heart of Cheltenham
• Continuous training, development and progression opportunities

The Role

You’ll be an essential part of a busy residential lettings department, helping ensure a smooth, efficient process for both landlords and tenants.

Your day-to-day will involve:

• Speaking with new enquiries and matching applicants to suitable homes
• Coordinating and conducting viewings, then sharing clear, constructive feedback
• Managing negotiations between tenants and landlords, keeping everyone updated
• Overseeing property marketing, including photography and online listings
• Supporting the tenancy progression journey from application to move‑in
• Preparing and checking Right to Rent documents, compliance files and tenancy packs
• Updating and maintaining accurate records on internal systems and online portals
• Assisting with board management, renewals and general lettings admin
• Ensuring every customer receives a warm, professional and proactive service

About You

We’re looking for someone who brings:

• Strong organisational skills and a keen eye for detail
• A confident, polished and personable manner
• The ability to remain calm and effective in a busy office setting
• Excellent written and verbal communication skills
• A collaborative mindset and willingness to support colleagues
• Previous experience in lettings or a similar customer‑focused role (preferred)
• A full UK driving licence

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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