Customer Service Advisor

Worcester

£28-34k DOE – permanent

9am – 5:30pm Monday – Friday

Are you looking to join a business committed to delivering excellent service while supporting a greener future?

A leading business in the energy sector are seeking an experienced Customer Service Advisor to join their team. As a Customer Service Advisor, you’ll be the first point of contact for customers, resolving queries, managing escalations, and ensuring a positive experience.

The role:

• Handle enquiries via phone, email, and live chat.
• Resolve complaints, billing issues, and technical queries promptly.
• Maintain strong product knowledge to assist and advise customers.
• Support with billing, payments, and account management.
• Accurately log all customer interactions in the CRM system.
• Collaborate with internal teams to resolve issues effectively.
• Identify opportunities to improve processes and service delivery.

Skills & Experience:

• 3–5 years in customer service (energy sector experience a plus).
• Strong communication and problem-solving skills.
• Customer-focused with a professional, empathetic approach.
• Ability to work in a fast-paced environment
• Proficient with Excel, billing systems, and CRM software.

Benefits

• Career development and progression opportunities.
• Supportive, collaborative team culture.
• Competitive salary and benefits.
• Join a business committed to sustainability.
• Work for a team committed to service excellence

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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