Order Processor

Saint Mellons

Permanent

We are currently working in partnership with a well-established manufacturing business who are looking to appoint an Order Processor to join their friendly and supportive team.

This is a fantastic opportunity to join a busy, fast-paced environment where you will play a key role in ensuring customer orders are processed accurately and delivered on time. Your role will be mainly administrative, but you will also liaise with customers, internal departments such as Planning, Transport, Sales, and Operations to ensure all requirements are met.

Benefits

• Starting salary of £26,895, increasing to £28,065 after successful probation, and £29,230 after 12 months
• Up to 10% yearly bonus based on company performance
• Flexible hours you can choose upon your start e.g. 8.30am – 4.30pm/ 9am – 5pm
• Permanent, stable role within a growing organisation during an exciting period of expansion
• 24 days holiday plus 8 bank holidays, saving between 2 and 3 days for a 2-week Christmas shutdown
• Death in Service scheme
• Pension, 4% employee + 5% employer
• Company Events and long Service Awards, award given from 5 years on in 5-year increments
• Modern, beautiful offices with free parking directly outside
• Free Tea and Coffee, full working kitchen in the office including oven and microwave

Duties and Responsibilities

• Accurately input and manage customer orders within internal systems, ensuring all details are correct and up to date
• Act as a primary contact for customers, responding to queries and providing updates via phone and email
• Review order information for completeness, proactively following up where details are missing or unclear
• Take ownership of customer accounts, ensuring all order activity is tracked and managed effectively
• Carry out checks on orders prior to processing to ensure accuracy and avoid errors or delays
• Monitor daily workflows and order statuses, identifying and resolving any issues in a timely manner
• Work closely with internal teams to coordinate order fulfilment and ensure customer requirements are met
• Communicate proactively with customers regarding delivery timelines, changes, or potential delays
• Support the management of larger or more complex orders, ensuring they are scheduled and processed correctly
• Review stock availability to confirm orders can be fulfilled within required timeframes
• Escalate customer concerns or complaints to the relevant internal teams where appropriate
• Assist with resolving invoicing queries and ensure all orders are processed and completed correctly

Experience & Skills Required

• Previous experience in an order processing role preferably within a manufacturing or engineering business
• Strong communication skills with a professional telephone and email manner
• High level of attention to detail and accuracy
• Comfortable working in a fast-paced, high-volume environment
• Ability to manage multiple tasks and prioritise effectively
• Good IT skills (experience with ERP systems such as SAP is advantageous)
• Proactive, organised, and able to use initiative
• Confident working in a highly visible, customer-facing role

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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