Starting - Monday 27th October

Customer Service Executives – Temporary (until December 2025)

Location: Gloucester

Pay: £12.21 per hour + bonus

Are you passionate about delivering excellent customer service? Do you enjoy working in a fast-paced, supportive environment where every call makes a difference?

THOMAS Professional are excited to be working in partnership with Laithwaites Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Executives on a temporary basis until the end of December 2025.

As a Customer Service Executive, you’ll be the first point of contact for Laithwaites’ valued customers, handling a variety of queries and ensuring a smooth and enjoyable experience. This is a fantastic opportunity to join a friendly, dynamic team and develop your customer service skills in a respected brand.

Benefits:

• Opportunity to earn bonus
• On-site gym
• Heavily subsidised onsite restaurant
• Themed food Thursday
• Staff events
• WSET training
• Continued professional development

What you’ll be doing:

• Responding to customer queries via phone and email in a professional, efficient manner
• Processing orders and managing customer accounts
• Providing product knowledge and guidance to customers
• Handling complaints with empathy and finding positive solutions
• Working towards team and individual targets

What we’re looking for:

• Previous experience in customer service (call centre, retail, or hospitality welcome)
• Excellent communication skills and a friendly telephone manner
• Ability to stay calm under pressure and handle a variety of situations
• Strong attention to detail and computer literacy
• A positive, team-oriented approach

In return, we are offering an hourly rate of £12.21 per hour, with the opportunity to earn bonus on each and every call! Please note, this is a temporary position, lasting until the end of December 2025.

If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you! As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we'll be happy to accommodate your needs.

• THOMAS Professional is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
• DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! *T&C's APPLY!

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