Field Test Technician

Waterloo, IA - Full Time

Productive Resources (www.productiveresources.com) is seeking a candidate to be part of our engineering team at our customer's facility in Waterloo, IA. As a member of our team, the selected candidate will provide product technical support to PV&V field teams, channel partners, and customers on complex product problems while developing channel partners' technical and Customer Support capability. May serve as a resource to other Product Support Representatives, Engineering, and / or Quality Improvement Teams, etc. 

This is a full-time position that is indefinite in duration with the potential and opportunity for professional growth, and additional opportunities within our organization.

Duties:

• Following the Problem Resolution Process, take a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
• Under the framework of established processes, take a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
• May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
• Provide assistance in gathering identified parts needed for production intent updates.

Requirements:

• Minimum two-year degree in one of the following degrees or a combination of above skills and applicable work experience: Electrical Engineering Technology, Diesel Power Technology, Manufacturing Engineering Technology, Technology Management.
• Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
• Must have an electrical diagnostic background.
• Knowledge of Battery Electric Vehicle Systems.
• Microsoft office and Teams.
• Will use propriety diagnostic tools/applications, so must be technically adept.

Why work for Productive Resources? 

Productive Resources is a full-service engineering firm with over two decades of experience serving leading global clients. Our expertise is project-based product development and manufacturing engineering support. Our primary focus industries are off highway equipment including agricultural, construction, defense, mining, recreational, industrial, and specialty machines.

We lead with our reputation for quality, teamwork, and innovative solutions. We invest in our people, providing resources and opportunities for ongoing development. Our workplace fosters innovation, prioritizes the well-being of our team, and encourages creativity. Our diverse experience and client base will challenge your technical skills and provide greater opportunities for growth.

We Offer Competitive Benefits:

• Group Health, Dental and Vision Insurance
• Company Paid Life Insurance
• Voluntary Life, AD&D, and Disability Insurance available
• Voluntary Critical Illness and Accident Insurance available
• Long-Term Disability
• Short-term Disability
• Retirement Savings Account (Traditional 401k & Roth 401k)
• Flexible Spending Plans for Medical Expenses and Dependent Care
• Health Savings Account (HSA) Programs available
• Health Care Flexible Spending Account (FSA) Plan
• Paid Time Off (PTO)
• Health Care Support Program complimentary health advocacy program provides 24/7 assistance.
• Adoption Assistance Program
• Employee Assistance Program (EAP)
• Caregiver Support Programs
• Financial Wellbeing Support
• Commuter Benefits Program
• Training and Development

Equal Opportunity and Veteran Friendly