Position Overview:

The Accounts Receivable Manager is responsible for managing the end-to-end receivables function, with a focus on driving cash collections, minimizing risk, supporting financial close activities, and enhancing operational efficiency. This role oversees complex customer accounts, escalated issues, and dispute resolution while working closely with internal teams to improve billing accuracy, strengthen controls, and advance process improvements. The position requires a proactive leader who can operate independently, make sound decisions, and continuously improve AR operations.

Key Responsibilities:

• Manage the invoicing process to ensure accuracy, completeness, and adherence to agreed-upon terms and internal standards.
• Address and resolve complex billing issues, pricing discrepancies, and system-related errors, coordinating with internal teams as needed.
• Oversee the application of customer payments across various methods, ensuring accuracy and timeliness.
• Investigate and resolve unapplied cash, payment discrepancies, and variances.
• Perform routine reconciliations between cash receipts, bank records, and accounts receivable balances.
• Maintain ownership of key customer accounts, driving collection efforts and monitoring account performance.
• Evaluate aging data, payment patterns, and dispute activity to proactively manage collection risks.
• Escalate significant collection or credit concerns with appropriate recommendations to leadership.
• Lead the resolution of deductions, returns, chargebacks, and other disputes.
• Work cross-functionally to validate claims, gather required documentation, and ensure timely closure.
• Track and analyze recurring issues related to deductions and disputes, maintaining detailed records.
• Support activities related to customer setup, credit assessments, and account maintenance.
• Monitor compliance with credit limits and payment terms, identifying potential risks.
• Ensure customer data and documentation are accurate and properly maintained.
• Provide direction and support to team members, promoting development and maintaining a collaborative work environment.
• Oversee AR-related components of the close process, including reconciliations, aging reviews, and write-offs.
• Prepare supporting schedules, analyses, and documentation for reporting and audit purposes.
• Act as a point of contact for audit activities, ensuring documentation is complete and processes are compliant.
• Monitor internal controls and identify any gaps, unusual activity, or potential risks requiring escalation.
• Drive initiatives to improve processes related to billing, collections, and dispute management.
• Develop and maintain reporting tools, KPIs, and dashboards to track performance and inform decision-making.
• Support enhancements to systems, automation efforts, and process improvements within the AR function.
• Deliver regular performance reporting and complete ad hoc analyses as required.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent experience required.
• 5+ years of accounts receivable experience, including 1-2 years of management experience.
• Experience managing major retail accounts.
• CPA or in progress toward certification is a strong plus.
• Strong knowledge of accounts receivable operations, internal controls, and cash flow management.
• Familiarity with US GAAP and general accounting practices.
• Experience with ERP systems.
• Advanced Excel skills, including experience with reconciliations and reporting.
• Strong analytical, problem-solving, and organizational abilities.
• Excellent written and verbal communication skills, with the ability to present information effectively.
• Strong interpersonal skills with the ability to collaborate and influence across various levels.
• Ability to establish and maintain effective working relationships with both internal and external stakeholders.

Salary Range: $90k - $100k