Deputy Branch Manager – Leading Home Services Provider

Location: Los Angeles, CA (open roles in Claremont, Anaheim, North Hollywood)

Company Overview:

Our client is a recognized leader in home services, providing best-in-class solutions across Southern California for over 30 years. Known for their reliability, high standards, and commitment to customer satisfaction, they continue to expand their presence with a focus on service excellence and operational efficiency.

The Opportunity:

As a Deputy Branch Manager, you will play a critical role in supporting the Branch Manager in overseeing daily operations, team leadership, and customer satisfaction. You will be the right-hand of the location's Branch Manager, helping manage service and installation teams, ensuring efficient scheduling, and maintaining high-performance standards. This is an excellent opportunity for a motivated leader looking to advance within a high-growth home services company.

Key Responsibilities:

• Assist in managing daily operations for a branch location with $5M+ P&L, ensuring service and installation teams meet company goals.
• Support the recruitment, training, and development of technicians to uphold company quality standards.
• Ensure compliance with safety protocols, technical standards, and customer service expectations.
• Work with dispatch to coordinate schedules for maximum efficiency.
• Conduct performance evaluations and provide coaching to enhance team productivity.
• Monitor job progress, labor hours, and cost controls to maintain profitability.
• Liaise with vendors and suppliers to manage warranty claims and operational needs.
• Assist in maintaining accurate invoicing, work orders, and financial tracking.
• Contribute to training programs that promote ongoing professional development.
• Collaborate with the Branch Manager and senior leadership to drive regional growth and operational improvements.

Qualifications:

• 2+ years of experience in a leadership role.
• Understanding of home services industry is a plus.
• Leadership skills with the ability to motivate, coach, and develop teams.
• Excellent communication and conflict resolution skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Proficiency in MS Office applications (Word, Excel, Outlook) and industry-related software.
• Valid driver’s license with a clean driving record.
• Willingness to work non-standard hours (nights, weekends, and holidays as needed).
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Compensation & Benefits:

• Base Salary: Low 100Ks Base Salary
• Bonus: 20%
• Career growth opportunities for high-performing leaders
• Comprehensive benefits package, including medical, dental, vision, 401(k) match, and long-term disability coverage.

Additional Requirements:

• Must pass a background check and drug screening prior to employment.
• Must submit an MVR report (no DUIs or more than two points on driving record).