Director, Digital Experience

Location: Greater Chicago (Hybrid)

Comp: $160K - $250K

We are seeking a strategic, hands-on Director, Digital Experience to lead the end-to-end digital journey across web, app, and email for a global, consumer-focused technology and manufacturing company. You will own the strategy, roadmap, and performance for our digital ecosystem, driving measurable growth in traffic, engagement, conversion, and loyalty.​

What you’ll do

• Lead the holistic digital experience across web, mobile app, and lifecycle channels, from awareness through retention.​
• Define audience-centric journeys, content, and messaging cadences that improve conversion and customer lifetime value.​
• Oversee the transition to a headless, composable digital stack and the consolidation of multiple sites into a coherent, scalable experience.​
• Build and lead a high-performing team while managing key agency and vendor partners.​
• Implement journey analytics and an experimentation culture (A/B and multivariate) to continually optimize KPIs such as conversion, CLV, and NPS/CSAT.​

What we’re looking for

• 10+ years in digital experience or lifecycle marketing, including 5+ years leading teams and cross-functional programs.​
• Proven track record with headless/composable CMS or commerce transformations.​
• Strong CRO/UX expertise and experience driving site and funnel performance improvements.​
• Deep experience in omnichannel content and lifecycle marketing (email, push, in-app).​

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