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Senior IT Support Specialist

Location: Onsite in West Los Angeles

Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m.

Employment Type: Full-Time

Why this role

This is a senior, hands-on IT opportunity for someone who enjoys owning day-to-day technology in a fast-moving office environment. You will work independently, apply sound judgment, and support a modern, Mac-focused setup with a small Windows presence. This role is ideal for someone who values autonomy, accountability, and keeping teams productive.

What you will do

• Own all onsite IT operations and end-user support for the office

• Serve as the primary point of contact for all IT issues, requests, and improvements

• Provision, configure, and support Mac and Windows laptops from setup through offboarding

• Administer and support macOS devices using Jamf Pro and Windows devices using Intune

• Manage Google Workspace users, groups, security settings, and access controls

• Handle identity and access management across Active Directory and related systems

• Triage, prioritize, and resolve tickets submitted through Slack and Jira with minimal oversight

• Own conference room technology including Zoom Rooms, Neat Bars, and scheduling displays

• Manage local network infrastructure including switches, wireless access points, and Fortinet firewall

• Track hardware assets, software licenses, and device lifecycle management

• Maintain documentation, runbooks, and repeatable processes for IT operations

• Act as a calm, professional presence during incidents and outages, communicating clearly with leadership and staff

• Partner with the CTO on longer-term improvements, tooling decisions, and security initiatives

What you bring

• Several years of hands-on IT support experience in an office environment

• Strong macOS administration experience, including Jamf Pro fleet management

• Working knowledge of Windows device management using Intune

• Proven experience supporting Google Workspace in a business environment

• Comfort owning IT operations independently with minimal supervision

• Solid understanding of LAN, Wi-Fi, and office network infrastructure

• Experience managing users, groups, and permissions in Active Directory

• Confidence interacting with executives and non-technical users

• A mature, accountable mindset with strong judgment and follow-through

Bonus points

• Experience serving as the sole or senior IT support person for an office

• Familiarity with EDR tools, disk encryption, and endpoint compliance policies

• Experience with Zoom Rooms and Neat hardware

• Basic scripting skills to automate setup or troubleshooting

• Experience using Asana or similar tools for IT project tracking

The environment

• Mac-first office with a limited Windows presence

• Google Workspace as the core productivity platform

• Jamf Pro, Intune, Slack, Jira, Zoom Rooms with Neat

• Active Directory, Fortinet firewall, switches, and wireless access points

• Collaborative, fast-moving consumer brand environment