In this On-site, Contract Desktop Support role located in Northwest Phoenix, you will have the opportunity to provide great customer service, work with a great team of people, learn new skills, and the timing couldn’t be better!

Company Information:

• Been in business for over 100 years
• Employs over 1000 people across the United States
• W2 Contract or possibly Contract to Hire Opportunity
• Must be able to work On-site M-F 8am-5pm

Hourly range: $25/hr - $27/hr depending on experience and tier

Responsibilities:

• The Desktop Support Technician’s primary function is to provide hardware and software desktop support to 1000+ users geographically dispersed across multiple locations in the United States.
• The position requires constant contact with users both in-person, email, and by telephone or other communication mechanisms daily.
• In addition, the Desktop Support Technicians will work on large refresh, swap, imaging, shipping/receiving projects for new and existing employees across the country.

Background Profile:

• Prefer CompTIA A+ Certification
• Other certifications a plus – Network+, Security+, etc.
• Must have at least 3 years of professional, hands-on, enterprise IT support experience and have experience supporting up to 1000 users
• Must be able to work in-office Monday – Friday 8am-5pm
• Must be able to work independently, have great communication skills, and able to lift 50lbs.
• Must be authorized to work in the United States without restrictions or the need of sponsorship.

Technical Responsibilities:

• Windows 10/11
• O365
• Overseeing refresh projects
• Ticket management / Documentation
• Image Creation
• Refresh
• Intune
• WDS/MDT
• Asset Management
• Patching
• Provisioning
• Active Directory
• VPN / Networking / LAN/WAN
• Endpoint config management
• Azure preferred
• Troubleshooting
• Customer Service