Head of Product
REPORTS TO: CEO
DIRECT REPORTS: Product Owners, CSM, Support
ABOUT US:
Gains Intermediate is the first private equity-backed portfolio focused exclusively on the health and wellness coaching space. Our mission is to help gym owners reach more people, change more lives, and build wildly profitable businesses. We do this through: Gym Launch – Elite coaching programs for gym owners to scale revenue, operations, and leadership. Prestige Labs – Supplement brand designed for gym owners to offer top-tier products and create new revenue streams. GymOwners.com – Our proprietary gym management software built by gym owners, for gym owners — giving them powerful tools to track metrics, manage clients, and streamline operations saving them time and money
WHY THIS ROLE MATTERS?
GymOwners.com is on a mission to radically change how gym owners manage, grow, and scale their businesses — and we’re doing it from the inside out. Built by gym owners for gym owners, our all-in-one CRM and business OS is already powering 45+ gyms and generating $10k in MRR. With a target of 400 active clients by the end of 2025, we’re scaling fast — and our growth is limited not by demand, but by development and product velocity. That’s where you come in. We’re hiring a Head of Product to lead our product strategy and execution — someone who can align business goals, design, development, and customer feedback into one unified product roadmap. This role is about building not just a product, but an entire ecosystem of feature-led growth, operational excellence, and client-centered innovation.
THE ROLE:
As Head of Product for GymOwners.com, you will define, manage, and deliver a product roadmap aligned with our aggressive growth targets and customer-centric mission. You’ll work with Product Owners, Design, Engineering, and Customer Success to ensure we ship high-impact features that drive adoption, retention, and client success. This is a hands-on leadership role — ideal for someone who thrives in early-stage SaaS, moves fast, and can rally cross-functional teams around clear goals and tight execution. You will oversee product development, own prioritization, run daily standups, and ensure our clients feel the impact of every sprint.
RESPONSIBILITIES:
● Collaborate with CS to reduce churn and increase retention. Identify usage patterns that lead to drop-off, and work with Product Owners to build features that improve long-term engagement
● Improve the in-platform onboarding experience to reduce time-to-value and increase early user activation. Align onboarding flows with CS goals (1-day onboarding, 2-week payment activation)
● Support the creation of customer-facing release notes, feature announcements, and in-app guides. Ensure features are well-positioned and easy to adopt for end users and the sales/marketing team
● Implement systems to track feature usage, adoption, and NPS trends and se this data to inform roadmap prioritization and product iteration
● Own roadmap delivery — from idea to live — including design, dev, and feature adoption
● Prioritize and plan quarterly work to meet feature goals, deadlines, and growth metrics
● Ensure Product Owners and Designers have fully defined requirements, prototypes, and specs before development begins
● Lead daily product standups and coordinate across product and engineering for progress and accountability
● Partner with Customer Success to document and quantify customer feedback, and integrate it into roadmap prioritization
● Triage, track, and oversee resolution of bug tickets with appropriate urgency
● Implement systems to track feature usage, adoption, and NPS trends and se this data to inform roadmap prioritization and product iteration
● Establish visibility into releases that prioritizes features adoption
● Shape and influence long-term vision for the platform (2026 roadmap)
● Build and scale team to match customer growth and feature development
RESULTS:
● Increase active client count from 45 → 396 active customers in 2025
● Achieve 55+ NPS by delivering customer-led product improvements
● Increase adoption on feature releases
● Product Design: Ensure all features in the 2025 roadmap have clear, CEO-approved design requirements
● Oversee team performance benchmarks, including: ○ 95% on-time ticket deployments ○ 1-day triage for high-priority bugs ○ Quarterly features and enhancements are launched on time and in scope ○ 90% of customers migrated and processing payments within 8 weeks of onboarding ○ Customer support response time: 1–2 hours ○ 90% payment activation within 2 weeks
REQUIREMENTS:
● 5+ years in a Product leadership role at a SaaS or tech startup (CRM, fitness tech, or B2B platform experience ideal)
● Proven success in owning and delivering full product roadmaps in fast-paced, early-stage environments
● Experience aligning teams across product, design, engineering, and customer success
● Strong grasp of feature tracking, NPS, adoption metrics, and roadmap planning
● Experience working with tools like Jira, Figma, analytics, and feedback platforms
● ability to communicate clearly, rally teams, and move quickly with confidence
● Action-oriented, hands-on, fast-moving, and results-driven — doer over talker
● Experience in fitness tech, SaaS for small business, or gym ownership space
● Has scaled a product from <$20K MRR to $100K+ MRR
LOGISTICS / TRAVEL:
● Travel at least two times per year is required.
OUR CULTURE:
We believe that our culture is a representation of who we are and is showcased through the values we uphold on a daily basis. At Gains we embody our Core Tenets which are the values we look for in teammates when hiring, firing, and promoting. It’s also the framework we use when making decisions and it showcases why our clients and partners want to work with us. - Do The Boring Work - Speed Is King - Be Your Own Boss - Grow Or Die - Don’t Sugarcoat - Have Humility
Why You’ll Love Working Here + Benefits:
- Remote-first team with scrappy, ambitious, and driven teammates - Real ownership and autonomy over product roadmap and delivery - Fast-paced, results-oriented environment with a “get sh*t done” culture - Opportunity to build a high-impact product that helps small business owners thrive - Medical, Vision, & Dental Benefits - 401(k) with up to 3.5% employer match - Flexible PTO + 7 Days of Company Holidays - Monthly work from home stipend - Quarterly gym membership reimbursement