Client Support Specialist

• Work locally within the Eastern Suburbs
• Friendly culture, supportive & busy working environment
• National organisation with loads of benefits & bonuses

Who Are We

At Ultimate Business Systems we are committed to providing our customers with a level of support that is second to none.

As an Australian based software development company we have created and provide a full suite of business management products (Accounting, Payroll, Stock, Parts, Service, CRM, Online Solutions) and have been servicing the Automotive industry for over 20 years.

Your Role

As a Customer Support Specialist you will manage incidents daily via phone or email, communicate and advise of solutions to the customers’ enquiries.

The Customer Support & Installation department is responsible for providing our customers with high quality, reliable and efficient support whilst working closely with all departments within Ultimate Business Systems.

Duties

The successful applicant will be responsible for:

• Record, classify and track incidents and requests
• Ensure effective and efficient communication between the help desk and customers
• Research the root cause of customers query and report this to the appropriate department
• Follow-up on all open incidents and provide the customer with instructional documentation, training and other resources to address queries
• Travel when necessary to our customers nationally to provide onsite training & install products
• Ensure incidents are closed with a high level of customer satisfaction

What You Will Need To Succeed

• Experience in Administrative/Bookkeeping (highly regarded)
• Experience within the Automotive dealer network (highly regarded)
• Strong customer service focus & desire to put the customer first
• Excellent problem solving & relationship building skills
• Excellent verbal & written communication skills
• Exceptional time management skills
• Ability to prioritise & manage multiple projects at once
• Team player with a can do attitude
• Experience in resolving customer enquiries quickly & clearly to the customer via phone, email & in-person
• Willing to travel within Australia when required

Benefits

• Friendly & supportive working environment
• Bonuses & incentives program
• Parking Available
• No weekend or after hours work
• Hands on training provided
• Join an expanding organisation