Organization: Cosm

Position Title: General Manager

Reports To: Vice President, Venue Operations

Location: Detroit, MI

Search Contact: Prodigy Search

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BACKGROUND

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

SUMMARY

The General Manager of the Cosm venue functions as the primary strategic business leader of the property, with responsibility for all aspects of managing the operation of the overall business, including guest experience, event innovation, financial performance, revenue generation and delivering a return on investment to key stakeholders. This role actively involves entertainment and tourism communities and builds strong relationships with local officials, businesses, and customers. The GM oversees a staff of venue operations leadership, as well as closely collaborates cross-functionally with Sales, Marketing, Human Resources, Technology Finance, etc. 

RESPONSIBILITIES

• Overall responsibility for the leadership and performance of the Venue.
• Ability to monitor and manage the P&L to achieve profitability.  Managing scheduling, operational expenses, and F&B COGS to deliver day over day profitability.
• Collaborate with Marketing, Sales, Technology, and Food and Beverage teams to create innovative offerings that drive incremental revenue growth and profitability.
• Establish and maintain high customer service standards for staff, vendors, and guests.
• Work alongside our Finance department to understand daily tickets, food & beverage, and ancillary revenue streams (private events, catering, group sales, and partnership sales) to increase volume and maximize revenue.
• Responsible for ensuring that we are recruiting, hiring, and training of salaried and hourly employees with a focus on developing talent to grow within Cosm.
• Assist in the development of best practices and learnings in operations, food & beverage, sales, consumer engagement, and associate training to assist in the development and growth of the Cosm brand.
• Oversee quality control throughout the Cosm experience, establishing goals for each department in partnership with division managers.
• Evaluate and advise on the impact of long-range planning and introduction of new programs and strategies.
• Enhance and/or develop, implement, and enforce policies and procedures that will improve the overall operation and effectiveness of Cosm.
• Understand and adhere to Alcoholic Beverage Commission regulations.
• Ensures that employees' performance is monitored and reviewed accordingly.
• Represent Cosm as required, including attendance at important functions, industry events, and public meetings. Work closely with property management, civic & governmental departments, and the community in a Cosm worthy fashion.
• Ability to engage, lead, and coach a diverse team across exempt and non-exempt team members. 
• Day-to-day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling, Food Supply - local and National.
• Translate strong initial first two years into lasting growth to ensure sustainability for Cosm. Work alongside and across all departments to ensure success.

QUALIFICATIONS

• 15+ years of related experience, preferably in management operations, high-volume food and beverage, sales and marketing, finance and accounting, or related professional areas in a large complex facility/business. 
• Experience in 365 day per year operations in hospitality, sports, entertainment, traditional attractions, ticketed museums, amusement parks, or family entertainment centers is a plus.
• A deep understanding of operational along with food & beverage strategies, proven track record of delivering profitability to the business.
• Strong business acumen, experience managing a P&L, large teams, and significant revenue goals.
• Tremendous communication and leadership skills, with the ability to work seamlessly with peers and senior leaders across all business functions.
• The demonstrated ability to align Cosm internally around critical sales and marketing initiatives to enhance the guest experience.
• The vision to seek out new strategic partnerships and initiatives to boldly define and articulate the brand value proposition in the market.
• Significant experience building winning integrated food and beverage, sales, marketing, and operations teams and culture.
• Proven leadership experience in a sales environment, including coaching, mentoring, hiring, training, and performance management.
• Ability to spend late nights and weekends providing leadership and managing the Cosm business.

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CONTACT INFORMATION

Founded in 2007, Prodigy Search, located in the New York City suburb of Freehold, NJ, boasts over 80 years of experience in the sports and entertainment business. As a renowned nationwide leader in senior-level executive search, Prodigy Search has honed its business principles and expertise, establishing itself as the largest boutique recruiting agency in North America. We recruit with integrity, purpose, and passion.