JOB SUMMARY:

Under the direction of Operations Leadership, provides safe, efficient, and on-time delivery of passengers by means of public transportation.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.

• Minimum One (1) year of customer service experience.

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.

• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.

• Strong communication and interpersonal skills. • Initiative. • Excellent attention to detail.

• Strong problem-solving skills.

• Ability to learn detailed schedule information about our bus routes.

• Ability to work cooperatively and be a team player.

• Ability to keep clear and accurate records.

ESSENTIAL FUNCTIONS:

• Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule.

• Notifies dispatch of deviations, overload, accidents, or passenger incidents.

• Notifies dispatch of passenger’s medical or behavior problems and mechanical or electrical problems with the coach.

• Stops at designated points to load and/or unload passengers.

• Stays abreast of route and schedule changes as well as detours.

• Administers the fare policy and ensures that fares are deposited into the farebox and distributes transfers through the farebox.

• Dispenses information to customers on routes, schedules, and other services.

• Advises customers of rules and regulations when necessary.

• Completes and submits written reports concerning passenger incidents along with preventable and non-preventable accidents.

• Operates on-board computers for farebox, destination signs, electronic announcement of stops (when available) and for communications with dispatch.

• Calls out major bus stops and transfer points when the electronic annunciator system is not available.

• Assists in the boarding/alighting of passengers in wheelchairs and is responsible for the proper securement of the wheelchair.

• Performs other duties as assigned.

PHYSICAL DEMANDS:

• Must be able to sit for extended period.

• Must be able to stand and move about.

• Must be able to walk up and down the steps of the bus multiple times throughout the shift.

• Must be able to stoop and bend to secure wheelchairs.

• Must be able to push and pull to assist passengers in wheelchairs.

• Must be able to reach out and have the finger dexterity to use MDT unit radio system.

• Must be able to reach up and out to program farebox and change destination sign

• Must be able to read and comprehend written material.

LICENSES REQUIRED:

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements.

• Must be able to meet and pass DOT medical requirements needed to maintain a CDL.