Job Title: Home Care Operations Manager
Salary Range: $65,000 – $85,000 (based on experience)
Employment Type: Full-Time
Reports To: Head of Georgia Operations
Company Overview:
We are a leading provider of non-medical home care services, supporting seniors and adults with disabilities to live independently and safely in their homes. We are committed to providing high-quality, compassionate care while fostering a culture of excellence, accountability, and growth.
Position Summary:
We are seeking an experienced and results-driven Operations Manager to oversee and optimize day-to-day activities across our agency. This key leadership role is responsible for managing internal staff, caregiver field teams, client services, and operational workflows to ensure high-quality care delivery and regulatory compliance.
Key Responsibilities:
Operational Leadership
- Oversee daily agency operations including scheduling, client onboarding, caregiver supervision, and compliance tracking.
- Collaborate with leadership to implement and improve internal systems, workflows, and KPIs.
- Ensure adherence to local, state, and industry regulations, maintaining proper documentation and compliance standards.
Team Management
- Lead, support, and evaluate the performance of administrative staff and field supervisors.
- Manage caregiver staffing levels, including hiring, onboarding, and retention initiatives.
- Address and resolve personnel issues in coordination with Human Resources.
Client Services & Quality Assurance
- Maintain a high level of customer satisfaction through responsive service and regular client check-ins.
- Investigate and resolve client or caregiver concerns promptly and professionally.
- Oversee the accuracy and timeliness of scheduling to ensure service coverage and continuity.
Performance & Reporting
- Monitor operational metrics such as hours billed, client retention, caregiver availability, and compliance rates.
- Prepare and present regular reports on operations, staffing, and growth targets to senior leadership.
- Assist in budget planning, forecasting, and cost control measures.
Business Growth Support
- Work with the marketing and outreach team to support referral growth and client acquisition goals.
- Participate in community networking events and develop relationships with referral partners as needed.
Qualifications:
- Bachelor’s degree in healthcare administration, business, or a related field preferred.
- Minimum 3–5 years of operations or management experience in home care, healthcare, or a service-oriented environment.
- Strong understanding of non-medical home care operations and regulatory compliance.
- Proven leadership, team-building, and conflict-resolution skills.
- Proficiency with scheduling and home care management platforms (e.g., ClearCare, AlayaCare, AxisCare).
- Excellent organizational and communication abilities.
- Ability to thrive in a fast-paced and dynamic environment.
Compensation & Benefits:
- Competitive salary of $65,000 – $85,000 annually, depending on experience.
- Health benefits (medical, dental, vision) [if applicable].
- Paid time off and holidays.
- Performance bonuses or incentives [optional].
- Professional development opportunities.
- Supportive and mission-driven work culture.