Who Our Client Is:

Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 200,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their business processes. They achieve these benefits through solutions based on their global unique numbering and identification systems, bar codes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange.

What Our Client Needs:

Our client is looking for a Member Support Agent to deliver exceptional customer service and act as the primary advocate for customers in a fast-paced contact center environment. This role involves handling customer inquiries across multiple channels, including phone, email, and web chat, while collaborating with internal teams to resolve customer concerns and promote retention and growth.

Who You Are:

You are a customer-focused professional with a proven track record in a call center environment. You thrive on providing consultative support to customers, building relationships, and identifying opportunities to deliver tailored solutions. You bring strong communication skills, attention to detail, and the ability to work both independently and collaboratively. Your ability to adapt to various communication styles and personalities ensures a seamless and personalized customer experience.

What You’ll Do:

As a Member Support Agent, you will:

• Provide a seamless delivery of the service experience while recognizing opportunities to deepen customer relationships.
• Proactively engage customers via inbound calls and emails to build relationships and secure new business opportunities.
• Identify and offer needs-based solutions, cross-sell opportunities, and service options to enhance revenue and customer retention.
• Analyze customer needs and provide information about available solutions, including membership benefits, tools, and training opportunities.
• Take complete ownership of customer requests, collaborating cross-functionally to achieve final resolution.
• Overcome objections and influence customers to take desired actions or change behaviors.
• Maintain a strong working knowledge of the company’s solutions and services, with a commitment to continuous education and development.
• Translate complex processes into simple, actionable steps for customers.
• Recognize, document, and alert management of trends in customer interactions.
• Demonstrate self-motivation and work independently to achieve assigned developmental goals.
• Tailor communication approaches to meet various customer communication styles and personalities.

This position requires less than 5% travel and has no supervisory responsibilities.

What You’ll Need:

• 2–3+ years of experience in a call center environment (required).
• Exceptional oral and written communication skills.
• Proficiency in MS Office (Excel and Word), call tracking, and customer management software.
• Experience using MS Outlook for time management and email communication.
• Strong critical thinking, teamwork, and interpersonal skills.
• Dependability, reliability, and accountability in managing customer interactions.
• A friendly, confident, and articulate telephone manner with a strong customer service mindset.

What They Offer:

• A hybrid work environment in their Ewing, NJ office.
• $19/hr pay plus eligibility for an annual employee bonus program.
• Health (medical, RX, dental, vision) – effective day 1.
• 401(k) with Employer Safe Harbor and Profit Sharing Contributions – effective day 1.
• Short and Long Term Disability Coverage.
• Mental Health and Wellbeing (6 employer-sponsored therapy and coaching sessions).
• Individual Wellness Platform.
• Paid Parental Leave.
• Generous PTO and company-paid holidays.
• LinkedIn Learning.
• Tuition Reimbursement.
• Kudos (employee recognition and engagement platform).
• Catered lunches 2x/week on in-office days.

Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.