Front Desk Receptionist

Responsibilities

• Screen calls and take messages.
• Organize files for customer and client records, etc.
• Direct visitors to the correct office.
• Respond to all customer inquiries in a polite and timely manner.
• Effectively answer and direct phone calls to the correct department.
• Welcome and greet visitors in a warm and friendly manner, and answer any questions visitors have.
• Maintain and stock the reception area and all common areas in a clean and tidy manner at all times.(Kitchen, Bathroom, Conference Room etc.)
• Operate standard office equipment on a regular basis, including a fax machine, copy machine, and a computer.
• Keep detailed and accurate records of visitor requests and of calls received.
• Receive deliveries; sort and distribute incoming mail.
• Perform other administrative duties as required to support the mission and function of the company.

Qualifications

• Exceptional verbal and written communication skills to handle client interactions and professional correspondence.
• Proficiency in using office software, including Microsoft Office Suite and scheduling tools.
• Strong organizational skills with attention to detail for managing appointments and office tasks.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong problem-solving skills and the ability to manage last-minute changes efficiently.